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iPhone SE 2020

New iPhone only few weeks old keeps crashing and being very slow to load apps, and I am having difficulty upgrading to latest OS 13.5

Posted on May 25, 2020 7:49 AM

Reply
Question marked as Top-ranking reply

Posted on May 25, 2020 7:57 AM

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

2 replies
Question marked as Top-ranking reply

May 25, 2020 7:57 AM in response to jeffreyfrombugle

You can try a clean install of your device after a factory reset:


First make sure you have a backup

How to back up your iPhone, iPad, and iPod touch - Apple Support


Then facory reset your device:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


And set it up without a backup. See if the issue persists.


If it still does not work it is a hardware issue and will need service:

Contact Apple for support and service - Apple Support


If that solved it there was a software issue. Try restoring the backup and see if it still works.


if that made the problem come back the backup is the problem


Good luck!

iPhone SE 2020

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