macOS Catalina 10.15.5 won't update on my 13" MacBook Air 2015

I have a 13" MacBook Air 2015 and I am unable to update to the newest version of macOS Catalina (10.15.5).


When I press 'update now' in the settings under the software update tab. The screen goes black with the apple sign and a progress bar underneath. Once the progress bar goes fully to the other side (which only takes about 10 seconds), the screen goes black again and then comes to the login page where I have to put my password to my Mac in (as that is what I normally do to access my Mac). Which, when I go into the settings again, it still comes up with with the new update saying update now.


I've tried shutting fully down and turning back on again, which doesn't work and tried restarting, which also doesn't work.


Any help would very much be appreciated!

MacBook Air

Posted on May 26, 2020 4:15 PM

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Posted on May 28, 2020 10:13 AM

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try to download and install the macOS Catalina 10.15.5 Combo Update  from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


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May 28, 2020 10:13 AM in response to m2g6

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try to download and install the macOS Catalina 10.15.5 Combo Update  from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


Aug 6, 2020 8:49 AM in response to Random4837

I had this problems for months with the same laptop, so that I couldn't install 10.15.5 and then I couldn't install 10.15.6.

I noticed there were several downloads in system files for both updates that weighted around 2 GB each and I could not erase, so it appeared the OS itself was downloading them (probably incomplete downloads) and failed several times to install.


These are the exact steps that worked for me:

  • Release as much space as I could in my disk (around 25-30 GB).
  • Restart on Safe Mode, download and install the 10.15.5 Combo Update from the website.
  • Wait like 1 hour for it to finish (screen time said 20 min).
  • Restart on Safe Mode, download and install the 10.15.6 Combo Update from the website.
  • Wait like 1 hour for it to finish (screen time said 23 min).
  • Restart on Safe Mode, and then restart normally again.
  • After the automatic cache clean up from restarting on Safe Mode, I had like 40 GB of free space because of the original downloads I could not erase, were flushed by the system. This way I could restore my documents and keep using my laptop as usual.


Jun 29, 2020 1:16 AM in response to Random4837

I was facing the same problem for the last 3 days since this update came.


1) I downloaded the O/S update and it was showing 2.98 gb and it was showing That I still have 8 to 9 gb of space left in my MAC.

2) As I pushed the update button the screen would blackout and then apple logo and restart.

3) on restarting I found its still not installed. I repeated the process several times but the results were same.


Here is what I did to successfully install it.


1) I deleted some old movies and videos to create a space of around 15 gb on my MAC.

2) Restarted and then started the installation process.

3) It took around 20 mins to install this new update. and screen going as Macintosh update will take nearly 37 mins, 9 mins more and so on. Until it installed fully.


So try it. I just explained the steps so that you don't get frustrated with the time it shows for installing an update.



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macOS Catalina 10.15.5 won't update on my 13" MacBook Air 2015

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