macOS Catalina 10.15.5 won't update on my 13" MacBook Air 2015

I have a 13" MacBook Air 2015 and I am unable to update to the newest version of macOS Catalina (10.15.5).


When I press 'update now' in the settings under the software update tab. The screen goes black with the apple sign and a progress bar underneath. Once the progress bar goes fully to the other side (which only takes about 10 seconds), the screen goes black again and then comes to the login page where I have to put my password to my Mac in (as that is what I normally do to access my Mac). Which, when I go into the settings again, it still comes up with with the new update saying update now.


I've tried shutting fully down and turning back on again, which doesn't work and tried restarting, which also doesn't work.


Any help would very much be appreciated!

MacBook Air

Posted on May 26, 2020 4:15 PM

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Posted on May 28, 2020 10:13 AM

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try to download and install the macOS Catalina 10.15.5 Combo Update  from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


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86 replies

May 28, 2020 3:22 PM in response to m2g6

The solution I received from Apple Tech Support was to open the App Store app and search for 'Catalina.' The macOS Catalina link appeared and I clicked on 'Get.' The 8GB software update downloaded and was installed without any dialogue windows to click. Although the App Store link shows the 'Version History' only to 10.15.4, the latest update (10.15.5) was downloaded and installed.


Another solution is to pull down the 'Help' menu in the Finder and search for 'recovery.' Click on the match for 'Reinstall MacOS' and follow the instructions to update the software.


I hope this helps. Good luck!

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macOS Catalina 10.15.5 won't update on my 13" MacBook Air 2015

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