macOS Catalina 10.15.5 won't update on my 13" MacBook Air 2015

I have a 13" MacBook Air 2015 and I am unable to update to the newest version of macOS Catalina (10.15.5).


When I press 'update now' in the settings under the software update tab. The screen goes black with the apple sign and a progress bar underneath. Once the progress bar goes fully to the other side (which only takes about 10 seconds), the screen goes black again and then comes to the login page where I have to put my password to my Mac in (as that is what I normally do to access my Mac). Which, when I go into the settings again, it still comes up with with the new update saying update now.


I've tried shutting fully down and turning back on again, which doesn't work and tried restarting, which also doesn't work.


Any help would very much be appreciated!

MacBook Air

Posted on May 26, 2020 4:15 PM

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Posted on May 28, 2020 10:13 AM

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try to download and install the macOS Catalina 10.15.5 Combo Update  from there.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing. 


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86 replies

Jun 15, 2020 2:39 PM in response to cfeh

What bug are you referring to? How much free space do you have on your boot drive?


Since this is just a user to user forum we're here to try to solve problems not listen to rants.


You should remember judging an update by what you read here is like judging the health of a city by what you observe none of its hospital's emergency rooms.

Jun 15, 2020 2:46 PM in response to Old Toad

I think it's a bug if an update does not know how much space it needs for an update and/or does not inform the user that it does not have enough space, and just keeps going around in circles, each time wasting the user's time.


If other users say that 1TB is enough I am not going to waste my time in deleting data I need on my drive.


And yes, I would actually judge the health of a city by a hospital's emergency room, especially in these times.

Jun 18, 2020 9:00 AM in response to Owl-53

I currently have over 385 GB of Flash storage available. I downloaded this 10.15.5 combo update to try in place of the original update that was downloaded through system update. I shut down and booted into Safe Mode as suggested. I ran the Combo Updater 10.15.5 then in Safe Mode and received this message...



... I am still looking for ideas or suggestions to be able to update from 10.15.4 to 10.15.5


Jun 18, 2020 9:11 AM in response to Jim Vander Putten

At attempt to install 10.15.5 from the App Store by clicking the "Get" button redirects me immediately to System Update in System Preferences. Since I have already tried to install from there multiple time with no success I abandoned that process. I then did a search for 'recovery' in Finder and no such match for 'Reinstall MacOS' exists on my system apparently. Any other guidance or help here would be greatly appreciated. Thx!

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macOS Catalina 10.15.5 won't update on my 13" MacBook Air 2015

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