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can't log into my iTunes account

Every time I try to log into my iTunes account on AppleTV to watch the movies I've purchased in my library, I get this "Could not sign in" message on the screen stating that I would need to" type in a password followed by the verification code" that does show up on my iPhone screen. But when I go to retype my password, there's no additional screen telling my to enter the verification code and will continue to go back to the "Could not sign in" message.

Apple TV 3, 8

Posted on May 26, 2020 9:00 PM

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Posted on May 26, 2020 9:25 PM

Hello,


This sounds like it is related to Two-Factor Authentication. You will need to generate a secure code from another device and type it after your password. Example: password123456


Two-Factor Authentication

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can't log into my iTunes account

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