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When I try to log into iTunes to get Apple TV on my Apple TV 3rd Gen device, my Apple ID does not work. I get a message on my phone to enter the verification code but nothing comes up on the Apple TV. What do I need to do?

When I try to log into iTunes to get Apple TV on my Apple TV 3rd Gen device, my Apple ID does not work. I get a message on my phone to enter the verification code but nothing comes up on the Apple TV. What do I need to do?

Posted on Jul 25, 2020 2:38 PM

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2 replies

Jul 25, 2020 3:00 PM in response to patricia104

The adjusted procedure asks to enter the password and verification code together in the password field. That can be confusing. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit.

When I try to log into iTunes to get Apple TV on my Apple TV 3rd Gen device, my Apple ID does not work. I get a message on my phone to enter the verification code but nothing comes up on the Apple TV. What do I need to do?

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