You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV was working, but now won't go past start up

My Apple TV (3rd Gen) was working fine, but I came to use it recently after not using it for about 9 months and it displayed the Restore required screen. I have restored it (twice now) but to start with it just got the the logo then restarted. Eventually it got as far as start-up Language selection & connection to WiFi then restarted. Now although it's stored the WiFi password, it just keeps rebooting after that point.


Help!!

Apple TV

Posted on May 27, 2020 9:00 AM

Reply
Question marked as Top-ranking reply

Posted on May 27, 2020 9:11 AM

Please do a Factory Reset on it per Apple's instructions in Apple TV Reset or restore your Apple TV to its factory settings If you are still stuck, please contact AppleCare for additional ideas. AppleCare contact Information

3 replies

Apple TV was working, but now won't go past start up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.