Can’t remove apps with access

Fantastic news - after updating to iOS 13.6 yesterday, I was able to remove access to the unwanted parties. Give it a go - hope it works. Oddly, I had two connections I wanted to remove, but had to do each one individually in order to fully revoke access. Good luck!

Hello!

If you check in the Setting > Privacy > Media & Apple Music, are these Apps in the list allowing access to the Apple Music account?

Here is an article on listening to Apple Music on the web and in apps: Listen to Apple Music on the web and in apps

Thanks!

FYI, I had this issue as well trying to remove two of the four apps which have access to my Apple Music. I contacted support and spent a few hours going through the levels - I have a call scheduled with a senior advisor coming up.

I tried 4 different methods to remove access (two on the phone and two on the desktop app) and in all instances, the apps which were removed return after clicking "Done".

Here's what I had tried.

DESKTOP within the Music app (on a Mac):

• Account > Apps with Access. On the pop up, there are options that say "Remove". If I click "Remove" nothing happens (buttons seem inactive). I can click "Done" on the same screen to close the pop up.

• Account > View My Account. Scrolled down to "Account Access" and clicked "Manage". I then clicked "Sign Out" for each of the apps I wanted to remove access from and then clicked "Done." As soon as you return to the previous screen, it says there are still 4 apps with access (in my case, it says 4).

PHONE within the Music app (on iPhone):

• For You tab > Click Profile Photo in the upper-right. Scroll to the "Apps with Access" section and click "Edit". Then click the "-" and "Delete" next to each app I want to remove and select "Done" within this section (and finally, "Done" at the top-right of the page. Immediately after, the apps return.

• For You tab > Click Profile Photo in the upper-right. Scroll to the bottom of the page and select "View Apple ID." Scroll down to "Account Access > Apple Music." On the next page, selected "Edit" and tapped "-" (for the apps I wanted to remove) > Done. As soon as you click "Back" and return to the list, they are back.

I also attempted to sign out and sign back into the Music app (on the phone and computer) before and after attempting to remove the apps. Additionally, I tried to force quit the Music and Settings app on the phone.

Finally, I went (on the iPhone) to Settings > Privacy > Media & Apple Music and the apps I was attempting to remove weren't present in that list (the advisor suggested seeing if they were included in this list and activated).

Hello Sancho_,

I'm not sure that I'm understanding what you're trying to accomplish. Are you attempting to delete albums from your music library? Delete a purchased app from the App Store list?

Please don't hesitate to reply back at your convenience!

Cheers!

Hello Sancho_

Based on what you are describing, I would encourage you to reach out to Apple Support directly. They will be able to provide you with additional information and review different options with you.

Get Support

Thank You!

Hi! I’m having same issues. Please, if you do find a resolution let me know. Kinda scary I though u was hacked somehow! But wondering if this is a visual glitch. I called support and they thought I was crazy. I would take it to a store but with pandemic I don’t feel like going into a store. Thanks kindly!

UPDATE #1 from my original post on June 23. I had a call with several of the phone support agents and they requested that I record a video showing me going through the issue and how the connections remained even after I deleted them. The agent came back after a few days (after sharing the video with the engineers) and noted, "I did hear back from our engineers and they are aware of the issue and still working on a resolution."

My guess is that this will eventually be fixed, but for now it's probably low priority (just my guess), so it will probably take a while. At least you won't need to completely reset your devices, Sancho_...which by the way would have never worked since the connections are through Apple and are on the server and not your device (to whatever agent told you that...facepalm)!

Thanks for the update! Honestly I think it may be just a visual bug rather than the app actually still having access. What is interesting that it was a app I had downloaded years ago & deleted immediately bc it wasn’t what I thought it was.

Hey folks

This seems fixed, I was just able to remove apps from the access list and they didn’t reappear.

however when removing the last app, Apple Music crashes so it’s a 99% fix.

hopefully be completely resolved as day goes on.

I'm having the exact same issue, must be a new Apple Music bug ?

Thanks for that update TJW !

Really helpful to know that they are aware of it and working on a solution.