What do you do when you have an Apple case #, you drive 2 hours one way to a store with an appointment at the store and the management decides to close the store with customers standing in line waiting. They simply don't open the Apple store! No call or notice after.
djebbett
Apple closed all of their stores where there was civil unrest, including all stores in Columbus. They were directed to close rapidly and leave the building for the protection of the employees which would mean they would not have access to any information to contact people with appointments.
Use a working phone to ask your carrier for help.
They send the signal not Apple.
I'm sorry to hear you were inconvenienced.
Apple Store closures are a function of local regulations and conditions, especially with COVID-19 and current civil unrest in many municipalities in the United States.
All I could suggest would be to contact Apple Support and see if they can do anything further to help you.
I’m a bit surprised the mall didn’t close, 2 of them with Apple Stores in Dallas did. Call customer service and make your suggestion so the next time there is a civil disturbance during a pandemic they can do this.
There are two stores in Columbus, Ohio. Easton Mall was closed in late PM yesterday. However, the store in the Polaris Fashion Mall was the only store that chose to close with no Civil unrest or notice to anyone that was waiting. The store management didn't have the decency or courtesy to notify anyone that they were closed. Another customer called Apple Support from the mall and even Apple California couldn't get the store to pick up the phone.
When you buy Apple products, let's face it we do that because we think we will get superior service. However, their management needs to step and hold some folks accountable. Those of who spend thousands of dollars on these products have other choices for much less money. Maybe the "Managers" need to be without a job to realize this. Oh and by the way if we all had appointments why haven't they contacted each customer to facilitate a solution if they even care?
While Apple may have decided to close the stores. In the time it took them to close/lock the doors as well as turn out the lights, they could have at least put a sign on the doors stating:
"We have closed due to potential Civil Unrest"! There was no other evidence of closure within Mall, so Customer stood in line waiting!
Thank you for the attempt, but this has already been done multiple times and they can not figure it out either. Appreciate the thought.
Iphone 11 drops calls constantly
