Can’t answer calls then phone freezes and I have to restart

Why can’t I answer calls with slide or push button

iPhone XR, iOS 12

Posted on Jun 1, 2020 1:59 PM

Reply
1 reply

Jun 3, 2020 8:18 AM in response to Bigtig12

Hello Bigtig12,


Thank you for posting your question. As I understand it, your iPhone stops responding when you answer a call. Answering calls is important, and I'll be glad to see how I can help with this.


Are you able to make calls? Knowing this would help in narrowing things down. If not, this could be helpful: If you can't make or receive calls on your iPhone


Does your device stop responding in any other circumstances? If it does, it might help to tap Settings > Battery > Battery Health to see if there are any alerts about your battery or performance management: iPhone Battery and Performance


Also, generally speaking, updating your device to the latest iOS software might be helpful: How to back up your iPhone, iPad, and iPod touch and Update your iPhone, iPad, or iPod touch


Have a good day.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Can’t answer calls then phone freezes and I have to restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.