iPad Pro Magic Keyboard trackpad suddenly stopped working.

I had the same problem, 2018 iPad Pro running 13.5.1 with the Magic Keyboard. Removing the both the iPad and the USB-C power cord from the keyboard (i.e. no power going to the Magic Keyboard from any source) seems to reset things enough to get it to start working again. I’ve had to do this twice in the past week, including just now.

Just happened to me on my iPad Pro 2020 12.9 IPadOS 14.2. I unplugged the usb c adapter from the keyboard and reattached the iPad and the curser returned. Thanks for the thread.

Intermittently I have the same problem with the trackpad. I replaced my magic keyboard already once for it. Just before sending the old magic keyboard, it started to work. I kept the new one just if there was an issue with the old one but no cigar. I'm having the same problem with the current magic keyboard. Go figured! Hope it is a software issue that gets resolved sooner rather than later.

Try restarting, and they have to both be disconnected simultaneously. iPad from keyboard and cable from keyboard at one time then plug cable back in and replace iPad. Also, try wiping down the prongs on the back that connect to the keyboard and the ones on the keyboard, particularly with WD40, if you have it. I did this before and it started working, though I believe it may have been a coincidence. If you can, in my opinion, I would return the iPad and equipment ASAP if it’s not too late and buy a Tab S7 plus. It is a premium laptop that functions as a viable replacement for a laptop and has better specs than the iPad Pro, not to mention it comes with a stylus free and back cover, and I’m sure the keyboard costs less as well. If I could, I would go back and get one of those instead. iPads mobile os limitations have prevented me from being able to use it what I partially bought it for; online classes. I cannot use the desktop version of Google Chrome and therefore cannot download extensions for Google Chrome, such as Proctorio to take exams and quizzes for my classes. I’m sure this is the same case for the Tab S7 Plus, but at least it would have better specs and WORK all the time! Goodness gracious. I can’t believe the guy I talked to at Apple had not heard of this issue. I had to cancel my Genius Bar appointment because I do not have the means to back up my iPad without paying for UPGRADED STORAGE. BECAUSE THEY’RE DISCONTINUING ITUNES! AND I CAN’T DOWNLOAD IT ON MY PC. Now everybody has to drink the Kool-Aid! Nobody wants to pay money MONTHLY to store data! GAH DAM! Stadia by Google lets you stream video games you purchase ONE TIME FOREVER. Get with the times Apple.

Thank you - it helped ;-) but hope we find a more permanent solution. I loose the trackpad every time I charge the iPad Pro with the usbC connected to the magic keyboard.

But thank for the solution!!

This is still happening for me in 13.6, 11 Inch 2018 Pro.

Is this a hardware problem? Exchange is obviously a hassle but after several software updates am thinking it may not be a software problem.

Cheers

JK

I’m having the same issue with the trackpad and mouse disappearing and not working. When the cursor does display it will not move or when it does it jumps around quickly and not where i want it to go. 12.9” 2018 iPad Pro.

I had this problem too just now. There’s something wrong with the Magic Keyboard as I too lost trackpad operation with the power plugged into the keyboard instead of my 2018 11” iPad Pro. Sounds like a common problem.

I had the same issue it seemed to correspond with me doing a hard reset( Volume up, volume down, then power button to restart the iPad) and then i placed it on the keyboard which was plugged in and the keyboard would work but no trackpad.

I think it has something to do with the keyboard having power and then getting it from the iPad it just confuses it. This happens to me because i restart the iPad when i feel it is running slow and just want it to refresh.

Recently decided to invest into an iPad Pro including the must have accessories (Apple Pencil, Magic ‘Floating’ Keyboard). The keyboard has been an awesome experience so far although I had just experienced technical problems with the trackpad. After carefully following your diagnosis, it worked (for the time being at least.); I wonder if this is a flaw in the engineering design of the $300 Magic Keyboard or a minor glitch. I only hope for a fair outcome.

none of the solutions seems to work, software Update done. Magic keyboard is the first Apple produkt i have ever purchased that has serious mal funktion, and it seems Apple has no intention to fix it. Track pad is not working. Restart of iPad do no longer do the trick, and im running latest firmware.

Same here. I found that I had to remove the iPad from the keyboard *and* unplug the power supply from the keyboard for the trackpad to come back. Doing just one or the other didn’t work for me. Neither did hard resets.

I had the same issue with the same solution. One other observation, right before this happened, I noticed that the battery was going down on my iPad even though I had a USB-C plugged into the keyboard (not the iPad). Once I unplugged everything, the mouse came back and the power started going in the right direction.

I too have the same problem, typically if I leave the iPad Pro 11 on the magnetic mount for a number of hours it seems to cause the trackpad to stop responding - but the keyboard works as normal. Taking the iPad off the mount and un-connecting the charger cable, and then re-connect the cable and re-mount the iPad, everything works as normal. Given time it will revert to the unresponsive trackpad. Very frustrating - especially considered the high price.

I have had this issue repetitively, recently. I find it absolutely ridiculous to spend $1,400 on a device that has already had 3 different issues in the last 6 months.. There’s the trackpad and keyboard issue (yes, I’ve had the keyboard go out as well), the power button stopped clicking for a while when I would press it down (it started working again, lucky me), and there’s a glitch where files deleted from trash bin will reappear repeatedly until you reset the folders, or whatever. What’s even more angering is that Apple would not own up to this issue by allowing me to return the device, even though all of the issues are due to manufacture quality and not error on my end, and if I want to get these issues “fixed” (you can’t fix poor manufacturing quality), I have to forgo having the device for a week or two while it is being repaired. These devices should be sold working or should be replaced on the spot, lest customer error can be proven, be it water or drop damage. I will never be investing in Apple Products, again. R.I.P. Steve Jobs. I can finally say that I get less problems from android than I get from iOS.