iPad Pro Magic Keyboard trackpad suddenly stopped working.

I had the same problem, 2018 iPad Pro running 13.5.1 with the Magic Keyboard. Removing the both the iPad and the USB-C power cord from the keyboard (i.e. no power going to the Magic Keyboard from any source) seems to reset things enough to get it to start working again. I’ve had to do this twice in the past week, including just now.

Thank you! By using your “disconnect

the USB-C cable from the Magic Keyboard and replug it in“ solved my problem.

I had the same issue with the same solution. One other observation, right before this happened, I noticed that the battery was going down on my iPad even though I had a USB-C plugged into the keyboard (not the iPad). Once I unplugged everything, the mouse came back and the power started going in the right direction.

This seems to happen every time I try to clean my trackpad, either with a soft cloth or with a cloth moistened with a gentle cleaner. Removing the iPad Pro and removing the USB-C power cable to de-energize the magic keyboard and then returning the iPad Pro to the dock seems to restore functionality. Very frustrating.

Just happened to me on my iPad Pro 2020 12.9 IPadOS 14.2. I unplugged the usb c adapter from the keyboard and reattached the iPad and the curser returned. Thanks for the thread.

Definitely call Apple. The more they hear of this, the more weighting it gets in resolution. Btw, my issue happened only once. I’m guessing different folks have different levels of severity. Not an expert but I’m guessing it’s a firmware issue

Yes, I can confirm as well, after upgrading to 14.2 the problem continues. Removing power then remounting the iPad - however that is a "workaround" but not a solution, especially for the price of the keyboard it needs to be fixed.. Two weeks ago I received a replacement keyboard after troubleshooting with Apple TechSupport - however the problem continues with the replacement. I have the latest iPad Pro 11 and it tends to happen when I leave the iPad mounted to the keyboard for several hours. I consider this to be an ongoing bug either with firmware, hardware, or software.

Try restarting, and they have to both be disconnected simultaneously. iPad from keyboard and cable from keyboard at one time then plug cable back in and replace iPad. Also, try wiping down the prongs on the back that connect to the keyboard and the ones on the keyboard, particularly with WD40, if you have it. I did this before and it started working, though I believe it may have been a coincidence. If you can, in my opinion, I would return the iPad and equipment ASAP if it’s not too late and buy a Tab S7 plus. It is a premium laptop that functions as a viable replacement for a laptop and has better specs than the iPad Pro, not to mention it comes with a stylus free and back cover, and I’m sure the keyboard costs less as well. If I could, I would go back and get one of those instead. iPads mobile os limitations have prevented me from being able to use it what I partially bought it for; online classes. I cannot use the desktop version of Google Chrome and therefore cannot download extensions for Google Chrome, such as Proctorio to take exams and quizzes for my classes. I’m sure this is the same case for the Tab S7 Plus, but at least it would have better specs and WORK all the time! Goodness gracious. I can’t believe the guy I talked to at Apple had not heard of this issue. I had to cancel my Genius Bar appointment because I do not have the means to back up my iPad without paying for UPGRADED STORAGE. BECAUSE THEY’RE DISCONTINUING ITUNES! AND I CAN’T DOWNLOAD IT ON MY PC. Now everybody has to drink the Kool-Aid! Nobody wants to pay money MONTHLY to store data! GAH DAM! Stadia by Google lets you stream video games you purchase ONE TIME FOREVER. Get with the times Apple.

Hmm, out of the box it wouldn't work? If that was a sustained issue, you "had" 14 days to return it. Or you could have called Apple to troubleshoot it. If you have unplugged the keyboard and unmounted the iPad and then plug it back in, and then remount - and that doesn't fix it - even temporarily - you should call Apple now.

Yes, for some of us, this is an ongoing issue. Call Apple. I expect to be calling later this week.

Call Apple

I agree - it should not have this problem and they should have fixed it by now. I bought the Magic keyboard when they starting shipping last spring 2020 and use it with my iPad Pro 11 (2nd gen). I really like the quality feel of the keyboard and trackpad - EXCEPT for the re-occuring problem with the Trackpad not responding. After doing the workaround It happens to me repeatedly within 2ish days and then I have to do the workaround again. I called Apple twice about this, restored the iPad with them, and they replaced the keyboard with a new one, and I continue to have the problem intermittently. I have been dealing with this since last spring hoping that SW updates or Firmware updates might fix it, but not yet. I believe it is either a HW problem with the keyboard (and I may have got another keyboard that has the problem) OR a combination of the keyboard with some iPads (only a small percentage of iPad/Magic keyboard owners have this problem). I wish I had a second iPad to test to see if the problem goes away with another iPad Pro. Frustrating! I will be calling Apple yet again about it.

It is possible that your case is something more than what most are experiencing. I have not seen any post that "guarantees" a fix just a "workaround". In many cases the workaround is only temporary and requires repeating the workaround every few days, perhaps it doesn't work for your case even temporarily. In any case, Apple should address it - and so far it has not. Call Apple - if you find a fix let us know.

Wow second time posting a reply...so I did the unplug, unhook, disconnect, and said forget it...a few hours later I picked it up again and it works. What happened? Perhaps I was User error, a real issue, or an anomaly connected to the Big Bang theory, whatever happened I have a fully functioning keyboard now with my iPad. Thanks for taking the time.

This is still happening for me in 13.6, 11 Inch 2018 Pro.

Is this a hardware problem? Exchange is obviously a hassle but after several software updates am thinking it may not be a software problem.

Cheers

JK