iPad Pro Magic Keyboard trackpad suddenly stopped working.

The keyboard and trackpad were working fine up until a couple of hours ago. I put the iPad to charge (already in the Magic Keyboard case) and then I picked it up recently to use. All of a sudden the trackpad wasn’t responding. There was no mouse on the screen. There is no response on the screen when I click on the trackpad. The keys on the keyboard itself were working fine and were responsive, but it’s just the trackpad that isn’t working. I tried hard-resetting and soft-resetting my iPad, as well as cleaning the smart connectors on both the keyboard and the iPad, still no changed result.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jun 1, 2020 10:18 PM

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Posted on Jun 11, 2020 4:45 PM

I had the same problem, 2018 iPad Pro running 13.5.1 with the Magic Keyboard. Removing the both the iPad and the USB-C power cord from the keyboard (i.e. no power going to the Magic Keyboard from any source) seems to reset things enough to get it to start working again. I’ve had to do this twice in the past week, including just now.

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Jun 11, 2020 4:45 PM in response to braegory

I had the same problem, 2018 iPad Pro running 13.5.1 with the Magic Keyboard. Removing the both the iPad and the USB-C power cord from the keyboard (i.e. no power going to the Magic Keyboard from any source) seems to reset things enough to get it to start working again. I’ve had to do this twice in the past week, including just now.

Dec 22, 2020 4:38 PM in response to Pytce

If the trackpad stops working (but the keyboard works). I unplug the power cable, demount the iPad and then immediately replug the power cable in and then remount the iPad and then the trackpad works again. I haven't had to wait for a while to get it to work. However, so far with 14.3 it seems to work for a day or two or three, and then it stops working, and I have to reset it again.


Is your symptom the same, occasionally the trackpad stops working? Or do you have other symptoms. For example: Does your keyboard continues to work even if the trackpad does not? Or do you have different symptoms?

Dec 1, 2020 1:39 AM in response to braegory

I had the same issue. I removed my 2018 IPad Pro running 14.2 from the Magic Keyboard and turned the Bluetooth for 30 seconds. Then i turned the Bluetooth back on and placed the iPad on the magic keyboard and the issued seemed to be fixed. Granted this has only happened to me once so i don’t know if this is a long term fix. I am not sure what might be causing the trackpad to loose connection while the rest of the IPad Pro Magic Keyboard worked. I connected an external Magic Mouse just to make sure it wasn’t the iPad messing up. Hopefully Apple will take a look at this and fix it with an update.

Oct 21, 2020 2:54 PM in response to braegory

I too have the same problem, typically if I leave the iPad Pro 11 on the magnetic mount for a number of hours it seems to cause the trackpad to stop responding - but the keyboard works as normal. Taking the iPad off the mount and un-connecting the charger cable, and then re-connect the cable and re-mount the iPad, everything works as normal. Given time it will revert to the unresponsive trackpad. Very frustrating - especially considered the high price.

Nov 16, 2020 11:18 PM in response to Malaika208

Fortunately if you unplug it and disconnect the iPad from it simultaneously, it is a guaranteed fix. It is still disappointing that this has to be done. Fortunately, also, I have not experienced this issue since last week. I had to forego a Genius Bar appointment, today, because I did not have the means to back up my iPad. My PC for some reason refuses to download iTunes. I am hoping they will just fix this issue with an update, considering it is a software issue and not a hardware issue.

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iPad Pro Magic Keyboard trackpad suddenly stopped working.

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