iPad Pro Magic Keyboard trackpad suddenly stopped working.

The keyboard and trackpad were working fine up until a couple of hours ago. I put the iPad to charge (already in the Magic Keyboard case) and then I picked it up recently to use. All of a sudden the trackpad wasn’t responding. There was no mouse on the screen. There is no response on the screen when I click on the trackpad. The keys on the keyboard itself were working fine and were responsive, but it’s just the trackpad that isn’t working. I tried hard-resetting and soft-resetting my iPad, as well as cleaning the smart connectors on both the keyboard and the iPad, still no changed result.

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Jun 1, 2020 10:18 PM

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Posted on Jun 11, 2020 4:45 PM

I had the same problem, 2018 iPad Pro running 13.5.1 with the Magic Keyboard. Removing the both the iPad and the USB-C power cord from the keyboard (i.e. no power going to the Magic Keyboard from any source) seems to reset things enough to get it to start working again. I’ve had to do this twice in the past week, including just now.

78 replies

Nov 30, 2020 6:33 AM in response to braegory

I never had this problem with my first Magic Keyboard which is still working without incident.

The newer one I got this month (November 2020) has happened 3 times already.

The reset worked, and it might be related to plugging the USB-C to the charge connector in the hinge instead of the iPad itself, or it might be a quality control issue with more recently manufactured units.

It’s annoying but at least the fix works. Hope a software remedy is successful.

Dec 16, 2020 12:40 AM in response to sailormacsf

iPad Pro 12.9 (2020) running 14.3, and it just happened after this update, today. Thanks to yr suggestion, unplugging & remounting - this solved the issue.


My concern / and question is - is there an underlying hardware issue and will it be progressively degrading to the point of failure (since we click that thing often) or is it a software bug? I know its a tough question to tackle, but opinions?


Also I am not sure if a visit to Apple Genius is now necessary anymore (since some folks here have commented that it continues to happen even with replaced Magic Keyboard).

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iPad Pro Magic Keyboard trackpad suddenly stopped working.

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