Level 1

15 points

Bluetooth problem with Plantronics M70

Dear Support team,

I have a strange problem with my iPhone SE 2020 and my Plantronics M70 device.

Bluetooth device M70 is paired with iPhone SE 2020, but it countinuosly losing connection. I can be connected to my phone 10 minutes, sometimes even 30 minutes, but then it will disconnect and connect again. And again and again.

In my ear is repeatingly said "Power On. Talk time XX hours. Phone one connected." And after minute again.

I have tried to reset M70, unpair it from iPhone SE 2020, reset phone and pair it again. But no success.

Previously I had iPhone SE for 3 years and it was all OK.

Problem is just on my new iPhone SE 2020 and phone has problem only with M70 - other BT devices works correctly.

Best regards,

Marko K.

iPhone SE, iOS 13

Posted on Jun 2, 2020 7:41 AM

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26 replies

Iggytoo

Level 1

4 points

Sep 18, 2020 6:09 AM in response to Gregor Munich

WOW! I'm starting to be sorry I spend the money to upgrade to the SE 2020. I'm headed for my local Apple store. I'll post what they have to say.

Thanks to all of you for all the testing you've done.

Br549-

Level 1

4 points

Sep 25, 2020 2:57 PM in response to Avantage75

I have the same problem. Only with my plantronics devices. This only started with the SE.

Dam apple!

Br549-

Level 1

4 points

Sep 25, 2020 3:00 PM in response to Br549-

Both my plantrics. One is 15+ years old and has been through blood, sweat, tears and super glue. Never a problem with connectivity until SE

Iggytoo

Level 1

4 points

Oct 3, 2020 1:01 PM in response to mjperry51

Right on jmperry51. I have twenty five years as an electrical engineer, 5 years as an electronic tech in hardware and software test and development. Definitely a severe case of "excusitis" Apple.

Oct 13, 2020 4:59 PM in response to Avantage75

same.

Avantage75 Author

Level 1

15 points

Jun 8, 2020 12:46 AM in response to MrBill3

Hello,

unfortunately, the problem is still here. I have tried to unpair device, reset phone, pair it again, I have tried BT connection in nature, where there is no WiFi. Even in Airplane mode the connection between iPhone and Plantronics is lost after about 5 minutes.

When I have conversation or listen to the music via bluetooth headphone M70 it is OK, but when there is no conversation or no music, connection is lost sooner or later.

Sometimes it reconnect by itself, but after 2-3 times, the connection is lost and I have to press button on M70 to reconnect to my phone.

Problem is only between PLT M70 and iPhone SE 2020.

M70 connection with other phones (iPhone 5S, Huawei P20 Lite) is OK, and also my iPhone SE 2020 has no problem with any other bluetooth device (car media, jbl speakers, gimbal, selfiestcik,...).

Sep 6, 2020 7:09 PM in response to caylorjb

I had the same issue. I called Plantronics, then my carrier Verizon and finally Apple. None of them had heard of this issue. I did find by accident that if you have two phones connected to the Plantronics BT headset, the problem disappears. Not sure if that helps anyone but I thought I would put it out there.

Daveholl

Level 1

4 points

Sep 23, 2020 12:35 PM in response to Avantage75

I have the same problem with 2 different Plantronics earpieces. Connecting and disconnecting when idle. It does not disconnect if I am talking to someone.

Always worked fine with my iPhone 5S.

It's not wireless interference. That is a copout answer.

Robkoopa

Level 1

4 points

Sep 30, 2020 4:19 AM in response to Gregor Munich

i had Plantronics55/30 The signal disconnects then Connects.but my wife has iPhone XR and works fine.this earpiece is the best I’ve had apart from the problem.and it’s really ******* me off

right now.who is responsible for this it needs sorting out it’s bin like this for months now.

Nov 25, 2020 3:16 AM in response to Avantage75

I have the same problem with my Bose QuietComfort 35 II headset. I had the problem for over a year with my iPhone 6S, recently spent 6 months using a Samsung A90 5G with no problems, and have now moved to an iPhone 12 Pro Max and have the problems again.

The headset connects to two devices - usually my laptop and phone. When I'm on a call on the laptop, after about 10 minutes, the headset constantly disconnects and reconnects - <phone> lost; connected to <phone>. This is really frustrating and disrupts any calls I'm having on the call. I've spoken with Bose customer support and they're confident it's not a problem on their end.

Sep 18, 2020 1:12 AM in response to Avantage75

Hello Apple,

brand new SE 2020 on 13.6.1, same stupid issue as everybody describing below. I have 2 m70 Plantronics, same problem with both

ANY HELP ?

BRG Gregor

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Bluetooth problem with Plantronics M70