Outlook for Mac Office 365 - hyperlinks in emails not working after latest Catalina Update installed today

Agreed. For all intents, CleanMyMac is malware. It sits in the memory resident area of the Mac and is hard to remove. Macpaw and Zeobit software should be removed.

If you see it on your Mac, it could be messing it up in many other ways. And removing it could fix some of your Microsoft and Apple issues.

Etrecheck - the handy reporting tool for … - Apple Community

Explains how to identify memory resident programs and what to use to remove them.

Ask if you need help.

I'd plug the question here:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_mac?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1

Sadly the only suggestion that MS had, was to use the preferences reset tool, which clears all your useful parameter settings but does nothing for the hyperlinks. I do wish software makers would test their solutions, before posting them. That would be really useful. Liaison between Apple and MS found wanting yet again. I am amazed Apple's beta testers did not pick this one up, as it only took me seconds this morning to spot that something was wrong. A large proportion of people who use Macs in a business environment, use Outlook for their mail not the rather basic Apple Mail. That must be a quite large user base.

From my discussions with MS this morning, it would appear that most having run the 10.15.5 supplemental update and running Outlook 16.38 are having this issue. So if you aren't, you may not have the above parameters active or else you are very lucky. There are posts all over the internet about this problem. MS say they are working on it but believe it may be an Apple action that is blocking the hyperlinks, in a part of the API they are not allowed into.

And this is the latest version of Outlook 365, version 16.37 (20051002)?

If so, try removing it from the Applications folder and reinstalling from Microsoft's download page.

https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac

I spent two hours with MS today. They removed all MS Office files and had me reinstall. It worked for a little while and after a reboot, the problem came right back. The tech from MS wasn't aware of this problem.

I'm on Catalina 10.15.6 Beta (the problem started with 10.15.5) and I'm on Outlook 365 16.38. Very frustrating since most of my emails contain hyperlinks.

I asked the MS tech representative about removing Office 365, saving my Outlook (using the app deletion facility in Clean my Mac, so that all the service files get removed). He recommended against doing this as I would most likely lose my Outlook messages Database. This is stored at user/library/group containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Username Profile/Data/Messages. These are a series of folders in date order not a monolithic single incremental database file as in the past. They might be difficult to reinstall and get a new version of Office to recognise them. The MS technician felt that all I would be likely to achieve by removing and reinstalling is to clear my caches, where there are far simpler ways to do this.

Sadly this blind shotgun approach of delete and reinstall is too frequently the suggestion when a programming problem arises instead of finding what the real issue is. Something in the 10.15.5 supplemental caused this problem and Apple and Microsoft really do need to liaise and find what it is, then send out a fix (maybe both something from Apple and an update from MS), instead of throwing this back at their customers.

HOT OFF THE PRESS. MS has released this morning, a gargantuan update of the entire Office 365 suite, on the insider Fast Track (to be found in advanced settings on MS Auto-Update App), which has sorted the problem totally. All due credit to MS, who must have been burning the midnight oil to get this update of multiple gigabytes out to us end users. It looks like a complete repair of the entire code of the suite. The moral of the story - test, test, test! The good thing is that all user data and settings are retained.

I would caution all users to be wary of installing beta software, which is what the insider downloads are. If you rely on Office for your business, software that has not been fully tested for release is never a good thing to risk using.

Thanks Kurt. This is not my primary machine so this is why I'm working with their beta software.

Just a side note, there was an update this morning to Outlook that solved the problem. The hyperlinks are working again. Hopefully all of you will see this fix.

Thanks to all of you who have commented and shared their expertise.

Nothing against helping, but users should always be warned they are installing pre-release software. And no, it's not the same as a golden master. If that's where we were at, 16.38 would be available to everyone in the normal updates.

It is important to get your facts correct. Outlook 16.38 does not have active hyperlinks. 16.39, which was released at 08.37 this morning, does correct the hyperlink problem. It does not cause any problems and runs well on POP, IMAP and Exchange email. The Insider fast track software updates have been signed off by MS they are just available earlier than the regular monthly schedule. I am not sure why you are so against installing software that patently cures the problem. I can only assume it is because you were not the one posting the cure.