The spectrum virus protection system does not appear to be working properly.

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Level 1

10 points

The spectrum virus protection system does not appear to be working properly.

The Spectrum virus protection system does not appear to be working properly. It causes my Apple Desk top to go really slow and lots of buffering. I called Spectrum and they referred me to s-secure support. S-secure support said they do not work directly with Spectrum customers and I should call Spectrum as they have specialists that s-secure has trained to respond to these questions. No luck there. The virus scan always finds 12 or 13 viruses but never removes them. I was told by Spectrum it is because they are not dangerous. The main issue is my computer takes forever to load anything and is always buffering for about 1-2 minutes. Very frustrating. Any suggestions would be appreciated. Thank you.

iMac Pro

Posted on Jun 2, 2020 3:16 PM

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Answer 1

ellon112 Author

Level 1

10 points

Jun 2, 2020 9:35 PM in response to dialabrain

Thanks for the website. I was able to partially uninstall the spectrum virus support. However apparently it was unable to uninstall completely. I received the following response below. I did shut down the computer and restarted but it is still running exceedingly slow. Probably because it was unable to completely delete the Spectrum virus protector. I guess I'll check with Spectrum tomorrow. Again thanks for your very timely help.

Received following response:

Error in uninstall script: The command exited with a non-zero status.

Uninstalling...

Removing in /Applications

Removing daemons and command line tools

Removing Safari extension for all users

LaunchAgents unloaded

GUI killed

LaunchDaemons unloaded

Releasing subcription

Removing in /Applications

Removing daemons and command line tools

Removing driver

Removing customizations

ERROR: Failed to remove kernel extension com.f-secure.kext.fsauth

Removing customizations

Removing receipts

Uninstallation complete.

Some errors were encountered during uninstallation.

Please contact support and email them the uninstall log file:

/Library/Logs/F-Secure Mac Protection uninstall.log

Please reboot before reinstalling the product.

Error number: 1

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Answer 2

ellon112 Author

Level 1

10 points

Jun 3, 2020 8:23 AM in response to ellon112

Just a follow up comment. Even though I have been unable to reach Spectrum, after turning off the computer for the night, this morning I can see a definite improvement in the speed with less buffering. I'll still contact Spectrum concerning the error message I received when uninstalling the virus protection. I'll never add another anti virus to my Apple computer. This is the first time using this (any) discussion group. I found this group to be very knowledgeable and helpful. Thanks to all of you.

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