Glitches in Netflix on Safari

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Level 1

5 points

Glitches in Netflix on Safari

I got a new MacBook Air in April, and everything was fine until last week, when Netflix started glitching on Safari - there would be split second lags before the show I was watching would continue. These glitches would occur about 6 times an hour. I have no extensions or add-ons. I cleared the cache and restarted. I also tried a little fix I found online involving tweaking an accessibility setting. These things haven't fixed the problem. I can just watch Netflix on Firefox from now on, I guess, but it seems weird that I wouldn't be able to watch it in Safari on a brand-new laptop.

I'd love to know if anyone else has had similar issues or if anyone has any ideas. Thanks!

MacBook

Posted on Jun 3, 2020 10:52 AM

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Answer 1

Top-ranking reply

chuck_3rd

Community Specialist

Jun 4, 2020 7:15 PM in response to Yagaa

Hey Yagaa,

I see that you're having lag issues when viewing Netflix using your Safari app and I'd like to help!

You did an awesome job testing out this issue with another web browser. This helps me further isolate the issue.

Let's try using another user account with the Safari app to see if you can reproduce the issue.

Here's how: How to test an issue in another user account on your Mac

If the issue does occur on another user account as well, be sure to do the following:

1) Update your macOS software: How to update the software on your Mac

2) See if you can reproduce the issue using safe mode this time: How to use safe mode on your Mac

Let me know how it goes.

Warm regards.

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Answer 2

thegood

Level 1

8 points

Jun 28, 2020 1:44 PM in response to Yagaa

hey there. i have the same problem with a 2020 mb pro. reset nvram, smc, as well as reinstalled catalina 10.15.5 ... all recommended by apple cs ... start up in safe mode didn't work bc nf doesn't work in safe mode. hope there's a fix bc this is super annoying, especially on a brand new computer. thanks.

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Glitches in Netflix on Safari

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