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User profile for user: madi263
madi263 Author
User level: Level 1
4 points

I can’t access the name/iCloud on device

How do I get the ability to access my name and iCloud on my iPad? It’s grey and it won’t let me click on it to access my iCloud.

iPad, iPadOS 13

Posted on Jun 3, 2020 3:29 PM

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Posted on Jun 3, 2020 3:50 PM

I can't guarantee a fix, but see:

 

Why is my Apple ID setting greyed out on iPad? https://discussions.apple.com/thread/8355468

 

Apple ID banner grayed out https://discussions.apple.com/thread/8611970

 

My Apple ID is Greyed Out in Settings, Fix https://macreports.com/my-apple-id-is-greyed-out-in-settings-fix/

 

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User profile for user: donv_the_ghost
donv_the_ghost
User level: Level 9
50,942 points

Jun 3, 2020 3:50 PM in response to madi263

I can't guarantee a fix, but see:

 

Why is my Apple ID setting greyed out on iPad? https://discussions.apple.com/thread/8355468

 

Apple ID banner grayed out https://discussions.apple.com/thread/8611970

 

My Apple ID is Greyed Out in Settings, Fix https://macreports.com/my-apple-id-is-greyed-out-in-settings-fix/

 

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,591 points

Jun 3, 2020 4:15 PM in response to madi263

Have you checked Settings/Screen Time for any restrictions?


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.     


If necessary


Hard reset.        


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.     

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I can’t access the name/iCloud on device

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