Transferring existing Octopus card fails (Hong Kong)

When Octopus card support in Apple Pay was announced I immediately tried to transfer my existing card to my iPhone, but it always fails during the transfer (phone placed on card), with the progress bar around 80%. Both my phone and Octopus card work fine, any idea what could be the cause?

iPhone 11 Pro

Posted on Jun 4, 2020 6:22 AM

Similar questions

How can I transfer an existing physical Octopus card to another newly created virtual Octopus card in Apple Pay I listened to some advice to add new Octopus in Apple Pay instead of transferring existing physical card. I found that it's bad idea. Now, there's no way to transfer existing physical card anymore after having created new virtual card. Any solution?
631 1
Cannot add my card to my Apple Pay Hi, I cannot seem to figure out, why my card is not being added to ApplePay. It was working previously just fine. It stopped after I have reset my phone, and the card disappeared from the wallet. It just says cannot be added. If I click 'try again', it says the card is added but it does not appear in the Wallet. Trying to add it again results in the message that it is already in the Wallet (but it visually isn't). The card is from Belarus, if it's of any relevance. I have also tested it as a payment method for several regions, including Belarus. It says the card is not valid for any of them. The card itself work just fine. The bank says, there are no limits set for this card. I'm kind of puzzled at this point... Can anyone suggest anything? Thanks in advance.
1419 2
after transfering to a knew phone (5se 2020) why can I have just transferred data to a new 5se 2020 and everything went well. However my only problem is with Apple Pay. I used Apple Pay on the old phone but when I double tap to bring up wallet it is inviting me to 'get started with Apple Pay'. Then 'ADD' and then 'continue' and there on the screen are my two cards showing with a blue tick beside both which means they have been selected. So far so good! Then I tap continue which takes me to an 'Add Card' screen to verify the card details. The card details are greyed out and the message is 'Add This Card to Wallet Later'. Please can someone explain why I can't add the card to wallet now? Many thanks.
305 2

2 replies

Stonecan Author

Level 1

15 points

Jun 5, 2020 1:40 AM in response to askbarnabas

I already solved it - the issue turned out to be that my Octopus card was too old (issued before 2009).

askbarnabas

Level 10

104,214 points

Jun 4, 2020 7:24 AM in response to Stonecan

try signing out of your Apple ID and back in.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Transferring existing Octopus card fails (Hong Kong)

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up