Authorize this computer / Deauthorize old computers no longer existing

Question

CBonnar1981 Author

Level 1

8 points

Authorize this computer / Deauthorize old computers no longer existing

I need help please. My old computers are no longer in my possession and apparently there are 5 devices already authorized to my itunes account but when I sign into my apple account page it does not show them or provide a deauthorize all button? I called apple support and was not able to get help - I want to authorize this computer to access all of my itune purchases - I am worried I am being blackballed by apple because I got really upset years ago when my computer crashed and apple was not wanting to refund all of my purchases - I hope someone can help me. Thank you

Posted on Jun 4, 2020 8:45 PM

Reply

Answer 1

Top-ranking reply

turingtest2

Level 10

278,179 points

Jun 5, 2020 12:14 PM in response to CBonnar1981

Try using the menu Account > View My Account... instead. See also Authorization vs. association - Apple Community.

tt2

Reply

Answer 2

the fiend

Level 7

23,460 points

Jun 5, 2020 1:38 AM in response to CBonnar1981

go to the store (1.)
scroll to the bottom of the page (2.) and click on Account (3.)
you will be asked to sign into your account
the page that opens up will look like the one below:

you will not see a list of authorised computers
click on Deauthorise All, then authorise the current computer

Reply

Answer 3

the fiend

Level 7

23,460 points

Jun 5, 2020 12:19 PM in response to turingtest2

turingtest2 wrote:

Try using the menu Account > View My Account... instead. See also Authorization vs. association - Apple Community.

tt2

Oh yes, I forgot about the easier method.

Thanks tt2.

Reply

Answer 4

CBonnar1981 Author

Level 1

8 points

Jun 5, 2020 12:04 PM in response to the fiend

Thanks for replying,

I have attached a screen shot of my itunes - as you can see there is no scroll bar when I am at the itunes store in order for me to scroll down and find the option you have provided me - what is up with that? I have tried uninstalling the itunes and reinstalling hoping for an updated working version but no dice. I continue to ask for help in deauthorizing all of the computers that were authorized - I don't believe I ever authorized 5 but that is what it says when I try to authorize my computer.

Reply

Answer 5

the fiend

Level 7

23,460 points

Jun 5, 2020 12:20 PM in response to CBonnar1981

To attach a screenshot, save it to your computer
Click on the Image Insertion icon:

Navigate to the location on your computer where the image is stored, select the image and click on the Open button. Images can be either jpg or png format. I don't recall the maximum size, sorry.

Reply