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User profile for user: LisaW419
LisaW419 Author
User level: Level 1
4 points

Pop up notification telling me I need to update my Apple Watch, happens every time I have a browser open

I contacted Apple support chat who had no information for me regarding a pop up notification I am getting Continuously telling me I need to update my Apple Watch. Offering to large buttons. One to cancel the second to Download. This pop up happens every time I have a browser open. It will pop open several times a minute as I’m hitting cancel to close the window. As I continue to scroll the webpage it pops up almost like the hacker is hoping I will accidentally tap download while I’m interacting with the websites. I removed the Apple Watch from my device list with Apple as my watch is broken. I removed the app. Still get the pop up. Today I got a new one that is from guardapl.com telling me that I have VIRUSES effecting my battery and I need to click DOWNLOAD to get A FIX program.

I have not solicited help for a virus to anyone other then apple chat whom had no help to offer other then to clear the cache website history on my iPhone. This did nothing to stop this pop up! I changed the browser I use and still get the notifications.

How does this program have access to my phone to inundate every browser? Today the new pop up happened without a browser open.

Anyone else experiencing these Roaches?

Does anyone have a pesticide to Eradicate them all?


Thanks

Lisa




[Edited by Moderator]

Posted on Jun 5, 2020 2:50 PM

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1 reply
User profile for user: lobsterghost1
lobsterghost1
User level: Level 10
149,526 points

Jun 5, 2020 2:57 PM in response to LisaW419

Lisa. You have posted your phone number in a worldwide user to user only forum. Not wise. Someone may call you, but it WON'T be Apple. I have asked the forum hosts to edit your post to protect you.


The Pop up you are seeing is a Phishing Scam. Unless your phone is jailbroken, you can't be infected by a virus. Don't click on the link. To get rid of it. Go to Settings > Safari > Clear History and Website Data


Also, see this link about Phishing Scams --> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

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Pop up notification telling me I need to update my Apple Watch, happens every time I have a browser open

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