Level 1

23 points

iPad Pro not charging

I am having an issue. Yesterday I updated the ipad to iPadOS 13.5, which seemingly went fine.

Later in the day my ipad battery depleted due to usage, but is now refusing to charge. When I put it on charge either through the outlet or my mac pro, I only get the battery charging notification for a couple of seconds and then the screen goes off again. This repeats over and over.

I am unable to reset as there doesnt seem to be enough charge and it will not turn on at all.

When plugged into my mac it does not recognise that it is plugged in either.

Is this an issue with the update? How can I resolve this?

iPad Pro 11-inch Wi-Fi, Cellular

Posted on Jun 6, 2020 2:20 PM

Top-ranking reply

Innuendo1991

Level 1

4 points

Posted on Jun 28, 2020 9:25 AM

Solved my issue.

mot looks like the latest update lets the battery go too low, therefore the usual charger is not enough to power it back up. It NEEDED either the original charger or any 12/15w charger.

i used the charger or my Switch and now my iPad it back to life.

before the update the iPad would shut down before reaching a too critical low battery....

View in context

Similar questions

55 replies

annabelle

Level 3

623 points

Jun 19, 2020 10:27 AM in response to prsanders

Same feeling here!! My iPad Pro birthday was yesterday 😡

SV48

Level 1

8 points

Jun 20, 2020 5:11 AM in response to annabelle

I have reported to apple thru the feedback link. I hope they come with a solution. This is 100% a product issue.

Jun 26, 2020 5:22 PM in response to prsanders

I have the exact same issue !! iPad Pro 11 barely over a year old and this happened the same day the 13.5 update was done !!

[Edited by Moderator]

Z1gZ4g

Level 1

4 points

Aug 12, 2020 9:46 AM in response to prsanders

I think the biggest difference is that your Charger has a 18watt output compared to the Nintendo's 39watt.

Aug 14, 2020 8:43 AM in response to prsanders

I posted a picture of the charger in the other comments

Sep 2, 2020 6:25 AM in response to prsanders

Currently I am able to use an OEM power block with an AmazonBasics usb-c to usb-c cable and it works fine. I will definitely look at getting that PD 3.0 charger as another test.

Sep 2, 2020 6:55 AM in response to prsanders

And those two links from Amazon you shared are working alright for you?

Sep 2, 2020 7:51 AM in response to AndrewITatMarano

Yes, working well.

Jun 18, 2020 7:33 AM in response to Antic0sx

I had the exact same issue (iPad Pro 11" bought March 2019) no issues with the device until a couple of days ago when I used it until it turned itself off. When I connected it to an old iPad power supply (USB-A 12W) or 2017 iMac it would not charge or boot only giving me a loop of empty battery icon, screen power down and repeat in an endless loop.

I took this unit to the Apple store and the genius replaced under AppleCare warranty. Unfortunately with the new unit when it got low on power I plugged it in and left it over night to charge. In the morning I discovered that I hadn't made sure the power supply was connected to the mains correctly and so had not been charging the device and so I was greeted with a brand new iPad doing the battery screen reboot loop as above.

Gargh! another trip to the Apple store and I spoke to another genius and this time we plugged it in to an 18W USB-C charger, this time it booted correctly!

Maybe there is some issue with iPads 13.5.1 allowing the battery to discharge too low before turning the unit off (pure speculation on my part) but to anyone else facing this issue, try connecting the iPad to the power supply that came with your iPad to see if this resolves your problem.

Good luck

Jun 28, 2020 10:49 AM in response to Innuendo1991

Thank you!!! I used my sons switch charger and it is now back on now!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro not charging