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During an update on iPhone7 my daughters phone battery went dead. She started recharging last night during the update. This morning she tried to turn on her phone and it starts with Apple logo then goes blank. If I try to reset restart it does the

How to fix a phone that does not restart after an update? Already tried the volume down and start button fix and did not work still.

iPhone 7

Posted on Jun 7, 2020 4:04 PM

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Question marked as Best reply

Posted on Jun 9, 2020 2:21 PM

Hi Dadsgirl60,


Thank you for using Apple Support Communities. I understand you are having issues with your iPhone experiencing issues after updating. I'd be happy to help.


I'd recommend that you take a look at this resource related to your iPhone being frozen: If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.



1 reply
Question marked as Best reply

Jun 9, 2020 2:21 PM in response to Dadsgirl60

Hi Dadsgirl60,


Thank you for using Apple Support Communities. I understand you are having issues with your iPhone experiencing issues after updating. I'd be happy to help.


I'd recommend that you take a look at this resource related to your iPhone being frozen: If your iPhone, iPad, or iPod touch won't turn on or is frozen


Take care.



During an update on iPhone7 my daughters phone battery went dead. She started recharging last night during the update. This morning she tried to turn on her phone and it starts with Apple logo then goes blank. If I try to reset restart it does the

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