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DonnaSK Author

Level 1

4 points

Unlock iphone message comes up when I am trying to transfer photos to my Mac

Hi,

I'm using iphone Xs Max and experiencing "unlocking" issue in transferring my photos to photo app on my Mac:

Whenever I connected my iphone to my MacMini(Catalina), the Photo app begins, showing "preparing~~ to import photos~~" and then showing another message "Please unlock iphone ~~".

I unlocked my iphone, but the message keeps showing and I was never be able to transfer any photos on my iphone yet.

I tried, shut off/on my computer, iphone again and again, but it doesn't really help anything.

Do you guys experience same thing? And how did you resolve this?

I'm really annoyed..

Posted on Jun 7, 2020 5:37 PM

Top-ranking reply

sberman

Level 10

267,915 points

Posted on Jun 7, 2020 5:51 PM

Once your iPhone is unlocked (meaning you see its home screen), be certain it trusts your computer.

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support

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Unlock iphone message comes up when I am trying to transfer photos to my Mac

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