Apple Watch is stuck on Kilojoules and isn’t tracking exercise or stand time.

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KiwiNat2013 Author

Level 1

4 points

Apple Watch is stuck on Kilojoules and isn’t tracking exercise or stand time.

I recently did the software update on my Apple Watch 5 and am having many issues.

My unit is stuck on kilojoules, even after I’ve changed units on the app.
I went for an hour long walk and it didn’t track my exercise.
Stand times aren’t recording.
when I reset my watch everything went back to 0.

Apple Watch

Posted on Jun 8, 2020 1:02 AM

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Answer 1

Top-ranking reply

MoonJ.

Community Specialist

Jun 10, 2020 5:49 AM in response to KiwiNat2013

Hello KiwiNat2013,

Thank you for using Apple Support Communities! I understand that you need help with your Apple Watch. I am happy to help the best I can. Apple Watch and your iPhone choose default units (metric or imperial) based on your region.

Check the Watch app on your iPhone:

My Watch > General > Language & Region > Region format

Check on your iPhone under:

Settings > General > Language & Region > Region formats

Units can also be changed in the Health app on your iPhone

Health Data > Fitness > Walking + Running Distance > Unit

Units used within the fitness apps can also be changed directly on your watch, for example:

On your watch, open the Workout app and select to start an Outdoor Run.
When the goal screen is displayed, swipe left / right to the distance goal. Force press on this screen, then choose kilometres (if miles is originally shown).
Exit from the Workout app (go back one screen by pressing cancel, then press the Digital Crown).
The Activity app will now show km (and km will also be used for future workouts in the Workout app).

This link can also provide information on calculating metrics for your daily activity: Get the most accurate measurements using your Apple Watch

Cheers!

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Answer 2

KiwiNat2013 Author

Level 1

4 points

Jun 10, 2020 6:47 PM in response to MoonJ.

Thanks MoonJ

I had done all of that and it keeps flipping back. It feels like a bug.

For example, I will start a workout and it will be in KJ even though my rings are set to Cal.

I will also do a workout, and it appears to be recording and calculating calories, then it says I’ve done no Exercise for the day.

Since the update, I have also noticed that I have lost ALL previous workouts and data. I have tried to re-pair it to my phone to access backup and nothing is there.

This update was a nightmare and I want my old watch back. 😕

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Apple Watch is stuck on Kilojoules and isn’t tracking exercise or stand time.

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