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krysztov Author

Level 1

11 points

Softtote- scammers?

I was running Softtote's Photo Recovery software to recover files lost on an external drive, about 80% through the recovery froze forcing me to force quit. As with all major errors like that I restarted into recovery mode only to be stopped by a firmware password lock screen. I have never set a firmware password (trust me now I will from now on), and this prompted me to have to take the Mini into the closest repair shop and is now on week 2 waiting for someone at Apple to contact them apparently as it is only an authorized repair centre.

I recently sent a 3rd support request email to the company which hasn't answered my first 2, which was returned. Seems so sketchy.

I'm wondering a) has anyone had a similar issue with this company, and b) any ideas about why a crashing app would make the system request a firmware password?

MacMini Late 2014, Mac OS Mojave.

Mac mini 2018 or later

Posted on Jun 9, 2020 10:31 AM

Top-ranking reply

Kurt Lang

Level 9

62,016 points

Posted on Jun 9, 2020 11:26 AM

Only found one site with a review on it, and it wasn't good.

https://download.cnet.com/Softtote-Mac-Data-Recovery/3000-2248_4-75446743.html

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Softtote- scammers?

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