Kernel Panic

Question

Level 1

9 points

Kernel Panic

hello everyone, i'm new here, unfortunately my new imac have problems since i have bought in the past january.

sometimes when i'm working, not an specific app the display divides in two colors or with lots of strips. i have called to apple and they sayd to update to catalina, this model came with mojave, i have updated and the error persists but now the major of the times the error ocours in the start up. I'm a litle worried and i need to know if there is and hardware problem becouse the imac is in the warranty and if there is a hardware problem i will send it to the istore. I made some hardware tests and aparently everything is ok.

can anyone help me?

Thanks a lot

Imac Model:

iMac (Retina 5K, 27 polegadas, 2019

3,7 GHz Intel Core i5 de 6 núcleos

40 GB 2667 MHz DDR4 (8Gb original ram, 32Gb upgraded by me with crucial ram)

2Tb fusion drive

Radeon Pro 580X 8 GB

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iMac 27″, macOS 10.15

Posted on Jun 9, 2020 12:02 PM

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Answer 1

LinoSilva Author

Level 1

9 points

Jun 30, 2020 2:35 AM in response to BDAqua

Hi, BDAqua.

The imac have arrived today from de apple store, they have replaced the logic board. It was a malfunction of the graphic card chip.

Thanks for your time...

This can be closed now.

Take Care

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Answer 2

BDAqua

Level 10

250,253 points

Jun 29, 2020 7:52 AM in response to kazaryanfromмосква

Looks like much the same problem, but...

You can save us asking dozens of questions by submitting a report from this App for us to look at…

EtreCheck is a simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/

Pastebin is a good place to paste the whole report if you capture the URL while there…

https://pastebin.com/

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