📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
I've run all the hardware and disc diagnostics and there doesn't seem to be any serious issues. They seem to usually occur when I'm on safari (like on YouTube), or quickly switching between windows. I'm currently on 12.1 catalina. I'd like to avoid taking it to the Genius Bar if at all possible.
Here is the error report attached. Can anyone help?
iMac 24″, macOS 12.1
You have installed cleanmydrive. Please read the following:
The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy.
Please locate the developers uninstall instructions for CleanMyDrive and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally.
Also, there is zero evidence that you backup the computer daily. If this is correct this is a 100% guarantee you will lose data. Please read Back up your Mac with Time Machine which will require an external HD such as a OWC Mercury Elite Pro.
You have installed cleanmydrive. Please read the following:
The best antivirus, cleaning app, and overall maintenance app for Mac OS is Mac OS itself. All you need to do with Mac OS to keep it secure and running well is to keep it up-to-date and do periodic (about 1x per week) restarts. Other than that, leave it alone. Adding third party antivirus, cleaning, security and other types of maintenance apps to Mac OS adds no additional level of security. The only thing these apps do is have the opposite affect users want. They make Mac OS slow, unstable, generate odd behavior (much like you are experiencing) and make Mac OS appear buggy.
Please locate the developers uninstall instructions for CleanMyDrive and follow to the letter. Then restart in Safe Mode per the directions in Use safe mode to isolate issues with your Mac and then restart normally.
Also, there is zero evidence that you backup the computer daily. If this is correct this is a 100% guarantee you will lose data. Please read Back up your Mac with Time Machine which will require an external HD such as a OWC Mercury Elite Pro.
Welcome to the Apple Support Communities.
I believe we need to proceed with an EtreCheck report. EtreCheck is a useful App to diagnose and identify issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:
Jack
Hi, yes I do need to make sure to backup my iMac, though most of my most important files are shared in iCloud and on my laptop as well which has been backed-up recently.
I really only use cleanmydrive to view mounted drives and use it as a quick way to eject them. Do you thinks this app is causing my kernel panics?
I'm curious about this part of the crash report - "i2c3::_checkInterrupts error interrupt; last write status 10810100 int shadow 00890100 xfer 80000000 fifo 00000002 for device audio-speaker-right-tweeter"
Do you think there is something possibly wrong with the speakers?
Kanggo12 wrote:
I really only use cleanmydrive to view mounted drives and use it as a quick way to eject them. Do you thinks this app is causing my kernel panics?
Yes. You can use the Finder to view and eject volumes.
Jack
Possibly, take the computer to your local Apple Authorized Service Provider after uninstalling the MacPaw app if the KP's continue. KP's are difficult to track down as they can be caused by hardware or software.
Hi Jack,
I just ran a report. See attached.
Thanks!!
Hi, do you see anything glaring? I think the report seemed pretty benign overall.
Thanks
Yes I do, just about anything from MacPaw is considered malware by experienced users.
Ok thanks, I just uninstalled it. I guess we will see if it continues.
It's strange though, I have it on my MacBook Air for years now without any issues.
I keep getting kernel panics on my refurbished imac 2021
