Apple ID issues

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Level 1

13 points

Apple ID issues

Hello,

Have just transferred data from I phone 8 to I phone 11 pro and I keep getting a pop up to input password to a Apple id account that is over 15 years old and not been used since. The apple ID at the top of the screen is correct. Please advise as to how to get rid of this account as I cannot see it under settings. If I cancel it a couple ot times it does not reappear.

Thanks

Posted on Jun 10, 2020 1:19 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,221 points

Jun 10, 2020 8:49 AM in response to John Heywood

See if this applies. Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID.

Purchase History Review.

Also see if anything here helps.

https://discussions.apple.com/thread/250766764

https://discussions.apple.com/thread/250943202

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Answer 2

Jun 10, 2020 3:03 AM in response to John Heywood

See If you forgot your Apple ID password https://support.apple.com/en-us/HT201487

You also can use Having trouble signing in/iForgot https://iforgot.apple.com/password/verify/appleid

And you undoubtedly will need to see If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485

Before trying to answer your security questions is very important that you think about your questions and their answers carefully and try to recall all details you can. If you don't answer them correctly enough, then you easily can lose control of your account.

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