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Problem updating

For a week I have been trying to update to Catalina 10.15.5 but it isn't working. This is what I get and then just have to restart.

iMac Line (2012 and Later)

Posted on Jun 10, 2020 8:26 AM

Top-ranking reply

sterling r

Community Specialist

Posted on Jun 12, 2020 5:51 PM

Hi doveproperties,

Thanks for your post! I understand your machine has been having difficulty updating to macOS Catalina 10.15.5. Where are you updating from: system preferences or the App Store? What is the current macOS of the machine?

If you have not already, I suggest you back up the machine:

How to back up your Mac

After, reset the NVRAM then try the update again:

Reset NVRAM or PRAM on your Mac

If the issue is persisting, try using macOS recovery:

How to reinstall macOS from macOS Recovery

Let us know what you find out!

Take care!

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