Epson 810 on Catalina with Airport Extreme won't scan

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Epson 810 on Catalina with Airport Extreme won't scan

Epson Artisan 810 does not give a Scan option in Sys Prefs/Printers when connected USB cable to router Airport Extreme. If I create a printer (local) for it with the USB cable plugged directly into my Mac mini, it correctly shows a Scan option which works properly. In both cases, the Artisan will print. I think everything worked back when Catalina was first released, and I have made no changes to my local network hardware. Running macOS 10.15.5

Posted on Jun 10, 2020 8:39 AM

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Answer 1

Jun 10, 2020 9:23 AM in response to EngineerBill

A miracle if it worked, since I have the same series of printer and advanced functions have never worked when the printer was connected to the USB port on the AirPort on any operating system that I've used.

Maybe another user can explain the miracle though, since they do occur from time to time.

Just the other day, we had a user claim that his 2009 AirPort provided "ac" wireless signals, when Apple did not introduce "ac" in routers until 2013.

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Answer 2

Jun 10, 2020 8:59 AM in response to EngineerBill

The embedded firmware on the AirPort routers only supports the print function at the USB port. Other options like scan, copy, maintenance, etc are not supported.

If you need to copy, scan, perform maintenance, etc., you will need to connect the printer directly to your Mac.

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Answer 3

EngineerBill Author

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Jun 10, 2020 3:47 PM in response to Bob Timmons

I was being stupid in my comment above; my apologies to all. Probably months back I had used the printer's RJ45 to ethernet from the Artisan 810 to my switch/hub after the router, and mis-remembered as using its USB to the Airport's printer USB port. The LAN connection works properly. Again, my apologies to all for my user error.

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Answer 4

Jun 10, 2020 4:18 PM in response to EngineerBill

No problem at all. Glad that you got things figured out.

Full functionality is always available when the printer connects to the network using Ethernet or WiFi, so that is the way to go whenever possible.

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Answer 5

EngineerBill Author

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Jun 10, 2020 8:58 AM in response to EngineerBill

Also, Image Capture doesn't "see" the scanner when USB to Airport Extreme, but does see it when USB directly to mini.

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Answer 6

EngineerBill Author

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Jun 10, 2020 9:07 AM in response to Bob Timmons

Thanks for the prompt feedback. Since it used to work (maybe a year or more ago, as I don't scan often), I presume Apple "fixed" an unsupported feature sometime along the way.

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Epson 810 on Catalina with Airport Extreme won't scan

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