unable to restore purchase of microsoft 365

Hi all, really need Microsoft Word and unable to restore purchase on Apple Mac. Error message is 'Unable to complete purchase', my billing info is correct. Can anyone advise? Many thanks

MacBook

Posted on Jun 10, 2020 1:11 PM

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1 reply

brenden dv

Community Specialist

Jun 13, 2020 1:20 PM in response to Amyharper

Hello Amyharper,

Welcome to Apple Support Communities!

I understand from your question that you are unable to complete a purchase on the Mac App Store. I can certainly help you with this!

This article will be a good resource for you. It will walk you through the necessary steps to resolve the question.

If you can't connect to the App Store, iTunes Store, or other Apple services

I hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!

Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

unable to restore purchase of microsoft 365

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