Apple TV 4K, Sonos Arc and Dolby Atmos

I have the new Sonos Arc Soundbar with Dolby Atmos support and a Apple 4K tv. An Apple article says to connect the ATV 4K directly to a Soundbar via the HDMI Cable. Each device has 1 HDMI port so if you do that there is no way to get the signal back to the TV? Currently my ATV is on HDMI Port 3 and the Sonos Arc Soundbar is in HDMI Port 4 the ARC Channel. Also in the ATV settings under audio format I don’t get the option to select immersive audio which is where the Atmos setting should be listed. And the TV is a 3 year old Samsung so there should be no issues here with the TV. Ideas?


Thanks.

Posted on Jun 11, 2020 7:25 PM

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Posted on Jun 14, 2020 4:43 PM

Hi!


I did some digging around.


In the article "Play audio in Dolby Atmos or surround sound on your Apple TV" there is this smal text:


"*Some sound bars and AV receivers support Dolby Atmos, but don’t support video formats like HDR10 and Dolby Vision. In this case, you can plug your Apple TV 4K into either the sound bar or AV receiver to play sound in Dolby Atmos. Or you can plug your Apple TV 4K into your television to watch video in HDR and Dolby Vision. To do both, you need a television or an AV receiver or sound bar that supports both Dolby Atmos and high-quality video formats. Apple TV 4K uses a high bandwidth form of Dolby Atmos that doesn’t work over ARC connections."


So basically you need to plug in your Apple TV 4K in to your soundbar / AV receiver or use a connection that supports a higher bandwidth.


Now comes the bad part.

Because the Sonos Arc only have one HDMI port and, as you said, the only connection you can have is from Apple TV 4K to the TV and then from the TV to the Sonos Arc means your TV need to have eARC to be able to support the higher bandwidth and send it though to the Sonos Arc.


I understand that this isn't something you like to hear and I feel the same as I'm in the same situation with my Philips TV but I guess we can always leave a feedback for Apple.



The TLDR-version:

To use the Sonos Arc with your Apple TV 4K your TV need to have a eARC connection support.

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100 replies

Jul 12, 2020 8:31 PM in response to batsabode

Exact same situation here. Been waiting fro Homepods to support Atmos but that seems like a long way off and the Sonos Arc came on the scene, so i decided to bite. I recently bought the LG65NANO86TNA specifically to cater for the Apple 4K tv's Atmos capabilities so i was super excited to get it all setup.


But, as you point out, non-Atmos stuff plays fine but as soon as I play an Atmos movie there is no sound.


I disconnected everything and the second time round the Sonos S2 app seemed to offer some further options to connect to the tv (not just adding the device or setting up the surround sound) and seemed to recognise and configure to the LG tv and I thought, "Aha, this was the missing step!"


But no, same 'no sound' issue.


Whilst I can say for a fact that the sound from the Sonos Arc is incredible and detailed I have not been able to get ANY Atmos audio from either the ATV or the ATV app within the LG tv or any of the streaming apps.

Jul 13, 2020 5:54 AM in response to batsabode

batsabode -


You reference an update to the Sonos software. Is that confirmed?


And just to confirm - currently, regardless of which new LG model you go with, are you unable to pass through atmos from an apple 4k (I'm looking to purchase the LG GX OLED)? It all needs to be through the LG apple tv app?


Also - how does that app compare to the actual apple 4ktv console?

Jul 21, 2020 10:58 PM in response to JoarNord

I have sony 40 inches full hd 1080p tv. With hdmi ARC. And the Sony soundbar with dolby atmos. Will I get atmos if I connect apple tv 4k with directly into soundbar's hdmi in with an hdmi 2.1 complaint cable ( 48 gbps belkin ultra hdmi cable recommended with apple tv 4k) and then *hdmi out* of sound bar to the tv with another hdmi cable . Its not a 4k tv. So if this is the mode of connection, do I still get atmos sound? Obviously can't get 4k resolution.

Sep 5, 2020 7:00 AM in response to JoarNord

Both my sound bar (Samsung Q950T) and TV (LG GX Oled) have eARC port, where it is connected via HDMI 2.1 cable.


ATV 4K is connected to TV, Dolby Vision works on TV, but the sound bar is not getting Dolby Atmos. TV was configured to passthrough audio signal from TV to sound bar via HDMI.


eARC supposed to support high bandwidth, but in this case it is still not working. So is this an issue with ATV 4K??

Sep 5, 2020 8:49 AM in response to Nee Kun

Hi Everyone - I'm hoping the group can help out.


I've had issues with choppy sound intermittently (1 out every 5 uses or so) coming through my Apple TV4K. I thought it might be the HDMI cord/port, but I switched the port and cord and it was still occurring.


I have a new LG GX with an earc connection that I run to a Sonos Arc. Typically everything works great and I get Dolby Atmos, but every so often, the sound is choppy and breaks up. I usually need to either reset the AppleTV or unplug it.


Has anyone else had a similar issue? Any fixes?


Thanks,

Adam

Sep 5, 2020 9:21 AM in response to Ackmando

I have the same problem but it only occurs after I watch some thing encoded in Dolby Atmos. Then, when I go back to something without Atmos the sound cuts in and out. My only resolution so far is similar to yours. Power everything off and back on. It’s definitely the Apple TV box causing this because if I watch if The same thing using the Apple TV app on my LG CX instead of the standalone box it doesn’t happen.

Sep 5, 2020 9:46 AM in response to terryturner

First and most importantly - thank you for the very quick response @Terry.


Good to know I'm not the only one having this issue. Hopefully, Apple sees this and makes some kind of software update/fix.


Regarding Apple TV on the LG, any reason you'd use that versus the set-top? Are there benefits or cons to either way? Truthfully, I've just continued to use the set-top out of habit, and haven't really utilized the TV app.


Thanks

Sep 6, 2020 5:48 AM in response to Nee Kun

Omfg thank you I have been trying to get this to work for months now and changed it to auto and it works I had tried Auto in the past but left it on pass through when I tested it after the last update of lg software and Sonos updat. Now it’s working wow finally thank you again. I know I just have to get plex or fuse to work with it from aTv

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Apple TV 4K, Sonos Arc and Dolby Atmos

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