On the
on the 12 June 2020 I reported and sent pictures of serious sensor burns on my wrist. Apple Informed me they hadn’t heard of burns from the watch. It was never reported before. They would do an investigation and get back to me in five days. I now see there are numerous complaints from watch sensors causing burns. This watch is unsafe and I plan on following up on this.
i have resorted to using medical Silicone tape on wrist. Mepiform comes in a useful size5x7cm. Not cheap but as long as not on broken skin can be reused many times, keep backing cover to store when watch not in use.
i have resorted to using medical Silicone tape on wrist. Mepiform comes in a useful size5x7cm. Not cheap but as long as not on broken skin can be reused many times, keep backing cover to store when watch not in use.
The store won’t say or do anything in a situation like this. It basically admits fault for the entire company and causes problems if there’s a lawsuit involved. It’s the same situation with things like batteries exploding in phones or causing burns. The only way anything would ever happen is if you contact the corporate office and arrange to have your watch sent in to be tested if they are willing to do it. This is something that would never be handled at a local Apple Store. Definitely don’t ever expect a resolution if the watch is still in your possession.
Medical silicone tape should help reduce your scar as well as form a barrier. I only get the burn now if I forget to put the tape on. The tape I use is reusable a number of times but not cheap. Apple should be trying to resolve this problem of even their latest watch.
And did your doctor perform an allergy test for the following materials
https://support.apple.com/en-us/HT204665
If it is a burn, then you should have a very short battery life. If you still get a full day out of your Apple Watch battery, it would not be drawing enough power to burn you.
But if you have a very short battery life, then there could be a short circuit in the watch, and that would require a repair or replacement. If that is the case, then contact Apple Support (see the Contact Support link at the top of this page).
This is a user-to-user technical support forum.
You should see your doctor and be checked for allergies.
Your doctor or a dermatologist should be able to tell you if it is an allergic reaction to the watch or a heat related burn.
If heat related, your battery should be dying in a very short time, as it is not very large and to generate enough heat to burn would take a great deal of power.
Sure Eulene. My case was escalated by the customer care team. It’s taken almost 2 months and 3 advisers, but got there in the end. If you haven’t already, contact Apple Support directly through either the support app or online. Have photographs ready as they’ll need them to assess the case. Good luck!
Which series? See a Dr.
I had a second degree burn from the series 3. The burn kept coming back even when not wearing the watch. I was told infra red technology was used that burned (red light). Now it’s all optical technology used (green light). Loved the watch but won’t wear the watch again or buy another. Where do you live? I’m in Canada.
I have the rose gold watch and I am burned in two places. I am wondering - were you all wearing sunscreen or anything else on your skin prior to putting your watch on? I feel like my theory is that I applied sunscreen maybe like 10 minutes before my watch (normally I apply once my watch is already on) then went out and did a workout and BOOM 💥 my wrist was burned by the time I came home - been wearing it for like 2 years this has never happened. It seems hard to believe that it’s an allergy ... I did wear it on my other wrist today (no sunscreen this time) and it was fine. Obviously hesitant to ever wear it again though. But yea it’s not just where the sensor is - also was on the outside of my wrist where the strap was - which also has metal. That’s why I am thinking it had something to do with a reaction from the metal in combination with something else that was already on the skin. Would love to know if Apple has responded to anyone about this.
Thank you for participating in the Apple Support Communities.
We want to make sure you reach the right team for help with your Apple Watch. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support
Yes, same old reply, no satisfaction. The series 3 used infra red technology that burned (red light)). Now using optical technology (green light), which I understand is safer!, I won’t buy an Apple Watch again. No follow up or satisfaction by Apple.
People can develop allergies at any time in their life. Just because you didn’t have one 10 months ago doesn’t mean you haven’t developed one. That’s why Apple says to discontinue use and see a doctor.
Same as you. It is not an allergy or normal contact dermatitis. Watch not overheating only worn since Dec 20. Ring of Sensors have definitely left impression More like a burn, area stays the same even 3 days after stopping wearing it.
Apple only say contact a doctor. Not straight forward in Lockdown Uk for a non urgent thing.
Any success is preventing it other than binning an almost new Apple watch 6?
I had the series 3 also. I was told that Apple used a infrared technologies (red light). They then changed to Optical technology (green light) which thought was supposed to be an improvement. The radiation burned through my skin to the bone. I didn’t even feel it happening. In 2 1/2 hours I noticed blood coming from under the watch. The same day I took the watch into an Apple store and showed them the burn. I contacted Apple support without receiving any follow up or satisfaction. I now see even the Series 5 and 6 have caused burns.
Hi. Same thing has happened to me on 4th June. Initially my Apple Watch 4 (purchased Oct 2018) was sent to Ireland for investigation. I’ve now been informed it’s been sent to America?! What’s happened so far with yours? I have scarring on my wrist from a suspected 1st degree burn.
Watch sensor burns
