Watch sensor burns

Which as you can see isn’t true. Sorry you’re also in this position. Whereabouts are you based? My watch has been with Apple for investigation for almost a month now and the latest update yesterday was there is no update... No estimated timescale of return etc and no clarification on what the options will be yet.

I’m about to right now. I honestly thought it was possibly a chemical reaction from metal, sunscreen and sweat (+ heat) ... but that also still seems weird to me as I’m a personal trainer so really the overall conditions for me aren’t so unusual as I’ve been working all outdoors since May . It for sure concerns me more considering you had the same thing happen but without activity. Thank you so much for responding - I really appreciate it.

It seems to have been happening to various people. The only difference I thought of was my watch updated I think the night before or at most 24 - 48 hours before it happened. No idea if that had anything to do with it. Finally after almost 2 months I’ve been told today I’m closer to a resolution. The advisor is trying to get me a replacement watch authorised and I should hear the outcome in the next couple of days. Whereabouts in the world are you? I’m in the UK

See, i'm the opposite - mine needed an update that day - I had gotten the notification in the morning. I can't believe that it's been taking you that long. I am in Canada. They were super nice on the phone to me - I went from one person to a person above them and now he's speaking with the engineers and will be getting back to me tomorrow. From all of my google searches it seems like the only common consistent variable is that for most people its a series 3. I hope you're able to get yours all sorted. I'll keep you guys posted on what happens with mine.

UK. Mine is a Series 4. The technicians in Ireland sent it to USA for further investigation. I also told them I don’t particularly want it back, but if a replacement is offered I will likely warily accept it as not all watches are faulty. I’d be unlucky I think for similar to happen again.

Update. I spoke to a “supervisor” in the safety department and he was super rude and kept telling me I’m allergic to the materials in the watch. I told him I’ve had it for over a year, I’m not allergic, and this wound is not an allergic reaction. He was very rude and I got nowhere. Clearly my watch is defective or malfunctioning and I believe it should be looked at or replaced. Now my burn is starting to scab and the lump is getting smaller.

That's pretty interesting and quite scary information. From reading through the discussion there seems to be many different skin irritations caused by Apple Watch with varying levels of severity. Mine is rarely painful or itchy so doesn't really effect my quality of life except for the fact its annoying to see it there and now prevents me from wearing any watch on my left wrist.

I live in Ireland so a relatively cold climate here all year round, if we're thinking about environmental factors.

This exact thing is happening to me too. I have a Series 2 that seems to work fine, but burns my skin badly. It does die every single day, I have to charge it every night. I only wear it during the day and am very careful about it not being on my wrist too tight or loose. I also rinse it every time I work out so no sweat stays on it or my skin.

As mentioned in my previous post, I got this lump on my skin while wearing Apple Watch and still have it there today. I did have it on my skin 10 months ago and still do today. I did discontinue use and see my doctor, which led to me getting rid of the watch. Treatments haven't helped so far. Does the all knowing, all powerful Apple Watch User Guide say anything about when nothing seems to get rid of these 'sensitivities'?

I was simply replying to CFHornet_18 that was asking how Apple can keep selling these without a warning and pointing out that they do have a warning.

if your doctor can’t help then go to a different doctor. Probably one that specializes in burns and allergies.

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Watch. We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Watch We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support

Same issue here! I’ve had my watch for a while now, no skin allergy or sensitivity, and my wrist is burnt. I’ve used topical antibiotics to help with the scarring, try not to wear it as much. Shame really+

insulting in hindsight that Apple is doing nothing to solve this other than trot out a rote response about skin allergies. Lemme guess...everyone on this platform all have a skin sensitivity to the same product? duh! ...the watch. There clearly is an issue here - so what’s the deal? For the moderator / support staff reading this, let me ask you: If you were the consumer - as we are here - is this an acceptable approach? Didn’t think so....welcome hearing any ideas or solutions to solve!

Thank you for participating in the Apple Support Communities.

We want to make sure you reach the right team for help with your Watch We recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here: Get Support