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on the 12 June 2020 I reported and sent pictures of serious sensor burns on my wrist. Apple Informed me they hadn’t heard of burns from the watch. It was never reported before. They would do an investigation and get back to me in five days. I now see there are numerous complaints from watch sensors causing burns. This watch is unsafe and I plan on following up on this.
i have resorted to using medical Silicone tape on wrist. Mepiform comes in a useful size5x7cm. Not cheap but as long as not on broken skin can be reused many times, keep backing cover to store when watch not in use.
I thought the problem was fixed but apparently it continues in all the series. Apple first used infrared (red) technology and then changed to Optical technology (green). I love the watch but can’t take the chance of wearing it again.
April 28, 2021 the Apple watch left a round burn/sore on my wrist. I contacted Apple support and the response were not very responsive. The "engineers" gave options to wash and make sure the band is clean, make sure watch not too loose, consult a dermatologist, or if they replaced it would be a cost to me. There was no acceptance of responsibility that their product had caused and injury.
I notice quite a few in U.K with burns. I’m in Canada.
What did your doctor say?
I saw a doctor. The injury to my wrist is obviously caused from burns from my watch. My watch is only 1 1/2 years old. I have previously had some red spot but not deep burns as to what I now have. There should be compensation for this??
I live in the U.K. Apple Support Ireland were initially helpful dealing with it, but their technical team have now sent my watch over to the USA. I’m not massively happy as there isn’t any indication available at this point of how long it will be away. I assume you’re in the USA?
Ah ok. How long have you had it? I am not particularly keen to wear mine again once it’s returned unless I can be completely sure the issue has been resolved and therefore there is no longer particular risk of repeated injury. It’s really unsettling isn’t it. I hope you get a satisfactory outcome!
What did Apple say before they took your watch? I was told to see a demotologist as I must have had a serious reaction of some sort. I still have my watch and speaking to my lawyer. I love the watch but I can’t take the chance of another bad burn? Are you still under Apple Care?
My lawyer is researching the situation. I’m waiting to hear back from him. I have received several replies from people reporting the same problem of being burned. It’s to bad as I love the watch. Mine are burns from two sensors on the back of the watch. My Dr said don’t wear the watch again
I also got burns from the sensor on my watch around June 30. Stopped wearing watch for a few days. Skin now pealing from circle on front of wrist. Noticed pealing after my daughter asked me “mommy, what is wrong with your skin?”
No sunscreen, exercise or indeed outdoor exposure. At the time I was putting laundry in the washing machine so not particularly unusual or strenuous. Apple have taken my watch for further testing for several weeks. I heard yesterday that a replacement is being considered and I’ll get confirmation today hopefully. The advisor has now changed 3 times which is a bit of a pain and means gap in information each time. Have you contacted Apple Support?
Thats so scary and awful. I'm so sorry that happened to you. I have an open case file with apple now. And yea, i'm a bit scared of putting it back on again. So sad - I had hit my move streak for 14 days in a row there... maybe I just worked out too hard. :p but not worth ending up in the ER over thats for sure.
After almost 2 months I finally have a resolution. Received a replacement today. Head office upgraded me to a Series 5. Hopefully there won’t be any more issues! Good luck to you both in getting a satisfactory outcome.
I found this site because I took my Apple series 5 watch off last night and found a red mark under where the sensor is too!. I have had the watch a few months and wear it at night for sleep app purposes. I recharge in the morning before work and then wear it to work and take it off when I get home. This is the first time I have had a red mark. There is no pain, so I think the mark may be an allergic reaction, however I note that others don't get pain until the next day. I love the features that my watch offers and I will be very upset if I cant continue to wear it. My watch cost $AUD850. Its a big investment.
My burns don’t seem to go away either and I stopped wearing the watch, I also am not allergic to the metal. That reply doesn’t make sense regarding my situation. After wearing the watch every day for 1 1/2 years, then in two and 1/2 hours wearing it I was burned to the bone??
Watch sensor burns
