"run into a problem"

I am trying to buy music, I have iTunes on windows. I have entered a new gift card. It won't let me buy. It keeps wanting me to verify billing---which I have done. Whenever I click on "account" to update it says "we've run into a problem".

Windows, Windows 10

Posted on Jun 13, 2020 9:03 PM

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1 reply

javaliga

Level 10

120,173 points

Jun 15, 2020 11:12 AM in response to sugarmagnolia70

Perhaps this article will help;

Change, add, or remove Apple ID payment methods - Apple Support

If you still need help:

https://getsupport.apple.com

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"run into a problem"

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