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I am running 13.5.1 on iPhone 6S Plus and since last two months i am facing screen unresponsive issue.
Power/wake-up button brings responsiveness back for few minutes, but is there any solution ?
many people in forum has this issue regardless of model and OS version. Sad to say but solution of the problem beyond Apple knowledge. This is not expected from Apple.
iPhone 6s Plus, iOS 13
I hadn't noticed any others with that problem.
Anyway, you may have a hardware problem
However before having it repaired you will have to
Restore your iPhone, iPad, or iPod to factory settings
so why not do that and set it up again with upur appleID without restore and see how it goes
If no improvement send it for repair or replace
If it works well restore from backup
I hadn't noticed any others with that problem.
Anyway, you may have a hardware problem
However before having it repaired you will have to
Restore your iPhone, iPad, or iPod to factory settings
so why not do that and set it up again with upur appleID without restore and see how it goes
If no improvement send it for repair or replace
If it works well restore from backup
Thanks for your reply. there are many people in past, discussing about this problem https://discussions.apple.com/thread/7530654?login=true . It is not new. since i can't post in closed discussion i posted new. people in this discussion did multiple steps and concluded that it is HW issue rather any software issue. Apple silence said a lot.
Thanks for suggestion, community is helping each other as much possible, i have great respect for that. What worry me the answer, that thread was closed without any firm answer.
When someone rely on a world class phone manufacturer, they have an expectation to know what is actual cause of such a tiny issue but if the OEM ignores so many post since years, it shows the quality of OEM in post sales support.
With no choice, I will send my phone for repair now.
what, without trying a reset to factory? You will need to do that before sending off all your data anyway.
Threads that have had no activity for so many months are closed automatically, not by Apple and not for any underhand reason. After three years things have probably moved on or it was a rare glitch with no solution.
The most embarrassing threads with hundreds of responses are stull open.
you are quoting a post from 2016 so hardly a common problem.
I gave you advice how to see if it is hardware or software.
If hardware, get it fixed.
Apple are not here
Good luck
Unresponsive screen - Power/wake-up button brings responsiveness back
