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When syncing my iPad with my PC to iTunes, iTunes stops after only some photos are copied. Strangely, only certain pictures are missing from various folders. The message ‘syncing...’ remains at the bottom of my albums (in each one) Long after iTunes stops syncing.....and after leaving everything connected for about 1 hour...nothing changes and the message stays there. How can I get the remaining photos synced?
Windows, Windows 10
Hi, HathorM,
Thanks for posting in the Apple Support Communities regarding syncing your iPad from your Windows PC. It sounds like the sync doesn't complete as expected. We'd be happy to help!
Based on what you've described, we would recommend starting by making sure everything is up to date. This includes:
If you are up to date and continue to have trouble, we would also recommend:
Don't hesitate to respond back if the issue continues.
Best!
Hey, HathorM,
Thanks for responding back.
Creating a new user account is a step toward isolating the issue further. If the sync completes in a new user, it means something is going on specifically with your user account, and we can move forward with troubleshooting steps customized to that. Nothing changes with the process of syncing in a new user account.
Alternatively, if the issue persists in a new user account, it means an overall problem with the iTunes and/or Windows somewhere, and we would customize our troubleshooting based on that.
You can also try out iCloud Photos, which makes your pictures available via iCloud so all your devices can access all of your photos: Set up and use iCloud Photos - Apple Support. This will give us another option to isolate the issue to the specific photos or folders in question, or a problem with iTunes/Windows. It will also give you a different option to manage your photos.
If you need more help after that, or have additional questions or concerns, please get in touch with Apple Support directly: Contact Apple Support.
Have a good day!
If Brenden's tip does not help, I recommend that you check the photos that you're trying to Sync with your iPad.
Are any of the photos especially large, or in an unusual format? Anything that might cause your iPad (or perhaps iTunes) to say "I don't know how to handle this".
Thank you for the reply. Everything is up to date...all operating systems/programs. I have restarted both my iPad and my computer...several times. I think I’ll try removing the few folders with issues and syncing, then re-selecting them and syncing again. I really think another user account on my Windows PC will just get messy...unless you can tell me what will change in my syncing if I do that.
I've had this same problem for the last week. Photos missing from my iPhone and iPad. Just made a new folder for the photos and it's still missing photos. Since the last iTunes update many of my photos are just coloured lines. Tech support said that was an issue with iTunes. Any help would be great.
Thank you. I will create the account and let you know. 🙃
I decided to go through the offending file, copy the 44 pics that would not sync into a new folder, checked the sync box on the summary...and success was mine! Those 44 pics in the new folder synced.
I made a new folder for the album which had missing photos. Unchecked the old folder , and resynced using the new one. It fixed it for me.
Syncing photos from PC to iPad
