random shut off

Why does my Iphone XR randomly shut off at a high battery percentage but then when i turn it back on it’s on 10% but then charged very quickly?

iPhone XR

Posted on Jun 17, 2020 12:05 PM

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1 reply

LD150

Level 10

103,620 points

Jun 17, 2020 1:50 PM in response to elizabethr12

Run it flat (set screen auto lock to never) and leave it flat 2 more hours.

Charge to 100% and leave on charge for two more hours

Unplug and immediately force restart

https://support.apple.com/en-gb/guide/iphone/iph8903c3ee6/ios

This should recalibrate the battery but if it continues it may need a service visit.

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random shut off

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