apple id sign out button greyed out on mac

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Level 1

19 points

apple id sign out button greyed out on mac

Hi Guys!!!

I have some issues...i can't sign out Apple ID because the button is greyed out.

I have 2 Apple ID and 4 day ago, I signed out on one of my Apple IDs and signed in the other one. After an hour or so I've tried to go back to the first Apple ID but I found out that I can't because the sign out button was greyed out.

In a desperate attempt to fix this issue I've temporary disabled the second Apple ID thinking that once disabled I'll going be asked to enter a new Apple ID.

Today, my Apple ID was disabled but there is no way to enter a new Apple ID, the computer keep ask me to enter the Apple ID password and when I enter it says that the account can't be found because is disabled.

Is there any way to go back to my first Apple ID?

PS. I'm using the latest OS with the latest updates

iMac 27″, macOS 10.15

Posted on Jun 17, 2020 3:23 PM

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Answer 1

Jun 18, 2020 5:15 AM in response to razvan35

I can't guarantee a fix, but see:

Why is my Apple ID setting greyed out on iPad? https://discussions.apple.com/thread/8355468. A post in this thread says:

"I just found the reason for my Apple ID Settings being greyed out. When I disabled Restrictions, my Settings became enabled and I was asked to update Apple ID Settings. S O L V E D..."

Apple ID banner grayed out https://discussions.apple.com/thread/8611970. This one reports a similar solution having to do with restrictions.

My Apple ID is Greyed Out in Settings, Fix https://macreports.com/my-apple-id-is-greyed-out-in-settings-fix/

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Answer 2

razvan35 Author

Level 1

19 points

Jun 19, 2020 1:37 PM in response to Eric Root

Hi Eric!

Thanks a lot for your tips. I solve my issue helped by Apple Support. After 4 hours of chat, finaly the solution was to reinstall the OS (kind of Microsoft Windows way). After that everything was as before.

Have a nice day!

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Answer 3

Eric Root

Level 10

685,239 points

Jun 18, 2020 7:48 AM in response to razvan35

If your Apple ID is locked or disabled - Apple Support.

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

If necessary, contact Apple ID Support. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

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