OS Catalina Upgrade Failures

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Level 1

12 points

OS Catalina Upgrade Failures

Hi I have a13 inch Macbook Pro purchased late 2015, 2.7 core i5 8gb ram. I finally got an invite to upgrade my OS from Mojave to Catalina (after 6 months) over a month ago but each time I try, my OS update download times out after 511 mb of the required 8gb download. This happens when I attempt downloading from The Apple Store too. What is the best approach to solve this problem so I may upgrade my OS? I am trying to avoid calling Apple direct. This is really frustrating, even my windows OS surprisingly upgrades better. Thanks for your help.

Thomas

MacBook

Posted on Jun 18, 2020 1:38 PM

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Answer 1

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Old Toad

Level 10

207,697 points

Jun 18, 2020 2:06 PM in response to MustangSk8tr

That should be plenty of free space for the upgrade. Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try to do the upgrade from there.