My iPhone says it is connected to my WiFi but I still have no access to the internet. There is no issue with any other of the devices so it is not a WiFi issue. I have upgraded to IOS13.5. The phone will also not sync with my IPad. Everything worked fine until I upgraded to IOS13.4. I have followed all instructions on to rectify the issue. If I switch phone off, problem is solved for about 30 minutes then everything stops again
iPhone XR
Hello QuasiQ,
Thanks for reaching out in Apple Support Communities! I understand you're connected to your Wi-Fi network but there is no internet connection. I'm happy to assist you with this.
Let's check to see if you have any VPN, security software, or private browsing/optimization apps like NordVPN, CloudFlare 1.1.1.1, Lookout, Telegram, WeChat, Fing, etc. If any such apps are present please, try disabling and/or disconnecting the app(s) to see if the issue is resolved.
If unresolved, uninstall the app(s): How to delete apps on your iPhone, iPad, and iPod touch
Next, reset network settings by navigating to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.
Let us know the results.
Best Regards.
As far as I could see I have none of those Apps installed. I have reset Network Settings many times to no avail.
If you're sure that your iPhone XR does NOT connect to any Wifi Network and has no Internet access (I mean any public or private wifi network too), and since you're saying that you've already followed all the suggestions correctly provided by Joseph_S. (to no avail), I suspect that something could have gone wrong during the latest update.
I would try to install a fresh copy of iOS on your device, creating a full backup of your XR, then restoring it to factory settings and, in the end, setting it up as new. These are the instructions to perform that procedure:
Restore your iPhone, iPad, or iPod to factory settings – Apple Support
When done, test your iPhone for a while connecting it to 2 or more wifi networks, without restoring data from backup. If it doesn't work, have your device inspected at an Apple Store or AASP (they are reopening after the temporary lockdown), or contact Apple Support online using this link:--> Get Support
On the contrary, if it connects and has access to the Internet, you can exclude a hardware failure. Then restore data from your previously made backup. If the issue reappears, then your data or settings could be corrupt.
Please let us know how it goes.
Thanks and regards
Giulio
Does it happen with ALL Wifi Networks? Please test that.
Yes. All WiFi networks. My work iPhone and my iPad all work off my WiFi and the internet. It is just my iPhone XR.
iPhone XR connected to WiFi but no access to internet
