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iPhone software update stuck on Install Now

My question is what to do when a wheel located next to "Install Now" is spinning? It has been spinning for nearly 2 hours. It's trying to install Software Update iOS 13.5.1 on an iPhone 11? I just transferred information from an iPhone 7 and everything ran smoothly until the software update.


[Re-Titled by Moderator]


iPhone 11

Posted on Jun 19, 2020 11:28 AM

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Posted on Sep 7, 2020 12:39 PM

Ok, here re the basic steps that worked in my case:


  1. Set up a new iPhone as a new one (without coping data& settings from)
  2. Update the new iPhone to the latest iOS.
  3. Erase new iPhone data & settings
  4. I guess you are asking about this step. When setting up a new iPhone after erase, choose an option to copy the settings from the old iPhone (forgot exact name of the option, sorry). Keep your old phone near. It will display a moving image with a code (I am sure there is a proper name for it). Your new iPhone will turn on a camera to read the code. Basically, you perform the same task that was failing before. I guess the trick is to upgrade iOS to the same version as your older iPhone before copying the settings. Hope this helps and good luck!
42 replies

Feb 26, 2021 4:45 PM in response to statuvariabilis

In case anyone from Apple is watching, this bug still happens... I was transferring from a fully updated iPhone 8 to an iPhone 12 mini, and hit this updating in progress stall. Does anyone know if it happens when you choose an iCloud sync vs. a transfer update? Maybe it is always one or the other? It was a transfer that caused the crash for me.

May 25, 2021 1:12 PM in response to statuvariabilis

I had the same issue when setting up a new iPhone 12 and copying data and settings from my existing iPhone at the same time. Satayed in install now for about an hour.

to solve the problem I connectet my new iphone to my pc by a cable and run iTunes and downloaded the last OS version and installed it.

then I started setting up by syncing my old iPhone.


iPhone software update stuck on Install Now

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