My question is what to do when a wheel located next to "Install Now" is spinning? It has been spinning for nearly 2 hours. It's trying to install Software Update iOS 13.5.1 on an iPhone 11? I just transferred information from an iPhone 7 and everything ran smoothly until the software update.
[Re-Titled by Moderator]
iPhone 11
I had the same issue when setting up a new iPhone 11 and copying data&settings from my existing iPhone at the same time. Stayed in "Install now" stage for a night!
To solve the problem I proceeded with setting up the iPhone as a new one (without syncing my old iPhone content). Then I installed iOS 13.5.1 and it installed in minutes! I guess syncing my old phone content at the same time caused a problem for iOS update. Then I reset the new iPhone to the default factory settings (having iOS 13.5.1 already installed) and starter all over. This time I started setting up by syncing my old iPhone content and everything went fine.
Hope this helps.
This is horrible! After paying so much money for the iphone 12 I should not be spending hours trying to get it set up! Isn't newer technology supposed to make things easier? There has been nothing easy about this phone. Two hours later I am still reading discussion boards trying to figure this out. Very frustrating! Why would I not get a brand new phone that is fully up to date?
In case anyone from Apple is watching, this bug still happens... I was transferring from a fully updated iPhone 8 to an iPhone 12 mini, and hit this updating in progress stall. Does anyone know if it happens when you choose an iCloud sync vs. a transfer update? Maybe it is always one or the other? It was a transfer that caused the crash for me.
Can't seem to edit my post. Set up as new phone, download the software, then erase, then transfer seemed to work. Pretty buggy bs for a brand new >$1,000 phone!
Same. And it worked
I have had this issue setting up the iphone 12.
I have followed the advise of installing then factory setting to resume setting up phone.
So far so good. Thank you
Update. This worked great. Thank you!
This was spot on! I had the same problem with my new iPhone 12 mini. I did exactly what you said and Im on my way!
Thanks!
You were right! And helped so much! Did exactly what you said for my iPhone 12 mini!
I am glad it helped, Daniela. Enjoy your iPhone!
I was transferring data from a 6s to a 12 mini, it was stuck all night and didn´t work. Had to start over and work just fine
Thanks! This worked great.
Me too it’s so annoying and I just want to use my new phone
iPhone software update stuck on Install Now
