Apple Event: May 7th at 7 am PT
My mom's MacBook Air screen has a black window with a big red rectangle with white arrow in it. It appears to be some kind of lockdown icon, but no clue what it is or how to make it go away. It does not interfere with the use of Mail, Safari, etc. But it's a nuisance. Any ideas?
It resembles a "play" icon such as you might find associated with a video or music. What happens if you click it?
Since neither you or I know what it is EtreCheck is almost certain to help track down the cause: Using EtreCheck - Apple Community. You can post its report in a reply to this Discussion using the "additional text" icon shown below:
A video showing how to do it is linked in that User Tip:
See this User Tip for more instructions on the “Note” control: How to use the Add Text Feature When Post… - Apple Community
It resembles a "play" icon such as you might find associated with a video or music. What happens if you click it?
Since neither you or I know what it is EtreCheck is almost certain to help track down the cause: Using EtreCheck - Apple Community. You can post its report in a reply to this Discussion using the "additional text" icon shown below:
A video showing how to do it is linked in that User Tip:
See this User Tip for more instructions on the “Note” control: How to use the Add Text Feature When Post… - Apple Community
Looks like a Youtube play button. It's possible that Youtube is set to full screen and is waiting for you to play the video. What happens if you press option-command-escape all at the same time and force quit anything that might be running.
Thanks so much. I'll be at her house today and give these a try. I've been trying to download a remote desktop extension to her Mac so that I can help her out from my home when I'm not there, but the darn thing keeps getting stuck mid-download. I appreciate the advice.
Can you screenshot / post a picture of it? Use the icon shown below:
Thanks! I wanted to do that originally but wasn't sure how to attach the file.
Thanks! I think she may have been in YouTube when this occurred. I'll check that out.
Screen has big red rectangle with white arrow in it. Some kind of lockdown icon?
