You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID is greyed out i

Why is my id Picture greyed out and not letting me access any account settings on my iPhone 7?

iPhone 7, iOS 13

Posted on Jun 20, 2020 6:18 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 20, 2020 6:40 AM

Have you checked Settings/Screen Time for any restrictions?


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.     

2 replies
Question marked as Top-ranking reply

Jun 20, 2020 6:40 AM in response to moonink

Have you checked Settings/Screen Time for any restrictions?


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


If there are restrictions in Screen Time that are preventing access, you will need to restore the device to factory settings. Do not restore from a backup made when the Screen Time code was active.


If there aren't any Screen Time restrictions, do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.     

Jun 20, 2020 6:51 AM in response to moonink

Maybe this will help. I can't guarantee a fix, but see:

 

Why is my Apple ID setting greyed out on iPad? https://discussions.apple.com/thread/8355468.

 

A post in this thread says:"I just found the reason for my Apple ID Settings being greyed out. When I disabled Restrictions, my Settings became enabled and I was asked to update Apple ID Settings. S O L V E D..."

 

Apple ID banner grayed out https://discussions.apple.com/thread/8611970. This one reports a similar solution having to do with restrictions.

 

 My Apple ID is Greyed Out in Settings, Fix https://macreports.com/my-apple-id-is-greyed-out-in-settings-fix/

Apple ID is greyed out i

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.