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User profile for user: JRWN
JRWN Author
User level: Level 1
8 points

The set of folders wont open in windows 10 build 2004

Just updated to W10 build 2004 and my folders wont open anymore in Outlook 365

Windows, Windows 6

Posted on Jun 22, 2020 11:35 AM

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User profile for user: JRWN
JRWN Author
User level: Level 1
8 points

Posted on Jun 27, 2020 11:27 AM

Hi

None of the iCloud calendar, family and contact folders in Outlook 365 would open after the Windows 10.2004 upgrade and you got a message that the folders could not be opened in Outlook, even though the iCloud for Windows App was running and logged-in with Outlook ticked on the PC and the iCloud Outlook Add-in was showing as active in Outlook options.


I think the Add-in did not reinstall properly when Windows upgraded as the iCloud Refresh, Notifications and sharing settings icons were not present on the task bar in Outlook either. I tried to Modify the settings in the Windows/Settings/apps/ iCloud Outlook App without success and then tried the help pages and community forums with no luck.


However I am pleased to say that I have now solved the problem by logging out of iCloud for Windows on the PC and removing and reinstalling the iCloud for Windows App and have got access back to all the folders that wouldn't open and iCloud photos without the loss of any data.

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User profile for user: JRWN
JRWN Author
User level: Level 1
8 points

Jun 27, 2020 11:27 AM in response to CarlAVII

Hi

None of the iCloud calendar, family and contact folders in Outlook 365 would open after the Windows 10.2004 upgrade and you got a message that the folders could not be opened in Outlook, even though the iCloud for Windows App was running and logged-in with Outlook ticked on the PC and the iCloud Outlook Add-in was showing as active in Outlook options.


I think the Add-in did not reinstall properly when Windows upgraded as the iCloud Refresh, Notifications and sharing settings icons were not present on the task bar in Outlook either. I tried to Modify the settings in the Windows/Settings/apps/ iCloud Outlook App without success and then tried the help pages and community forums with no luck.


However I am pleased to say that I have now solved the problem by logging out of iCloud for Windows on the PC and removing and reinstalling the iCloud for Windows App and have got access back to all the folders that wouldn't open and iCloud photos without the loss of any data.

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User profile for user: CarlAVII
CarlAVII
User level: Community Specialist

Jun 25, 2020 2:10 PM in response to JRWN

Hi JRWN,


Thank you for using the Apple Support Communities! We understand you've updated your Windows PC, and now you are experiencing difficulty opening folders via iCloud for Windows. Let's see how we can help.


What folders are you attempting to access on your PC? Are they folders that are stored in iCloud Drive through iCloud for Windows? Or, are they folders you created in your mail account via Outlook? What happens when you attempt to open the folders? Do you get a specific error/alert? Please share it with us.


You may be able to find some helpful information in these support articles: Get help using Outlook with iCloud for Windows - Apple Support, and Get help using iCloud for Windows - Apple Support.



We look forward to hearing back from you.

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The set of folders wont open in windows 10 build 2004

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