You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help! My iPhone 11 Pro is stuck on the Apple logo screen and won’t boot up!

So today, out of nowhere, my iPhone 11 Pro said it ‘ran out of storage’ then started acting goofy after I tried deleting stuff from it...now it gets stuck booting up with Apple logo on and never boots up. I tried the method of tapping the volume up button for a second, then tapping the volume down button for a second and then holding the sleep button.....it doesn’t seem to do anything...does anyone have any suggestions? I’m about 2.5 hours away from a computer so I can’t try to restore it unfortunately

iPhone 11 Pro

Posted on Jun 22, 2020 8:54 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 22, 2020 9:11 PM

If your iPhone is stuck on the Apple logo - Apple Support

5 replies

Jun 23, 2020 9:13 AM in response to burdell1

burdell1 wrote:

The population is around 5600 people so there is no Apple store (although most are closed in the U.S anyways). I don’t know anyone out here to borrow a computer.


I live in a yet-smaller community, so I’m somewhat familiar with the logistics that you’re facing. None of that changes the requirements of this rather unfortunate situation, though.


Your choices are to borrow or acquire a Mac or Windows computer (maybe check with the local government for suggestions of assistance?), or an appointment with and travel to an authorized service provider or to Apple Store that’s open, or work with Apple Support (link in the upper right) to transfer the iPhone via courier, or acquire a replacement iPhone temporarily or permanently. Maybe using this one as a trade-in? Or if you have someone you know and trust located elsewhere and with a Mac or Windows computer and with some familiarity with iPhone or iPad, box up and ship the iPhone to them.

Help! My iPhone 11 Pro is stuck on the Apple logo screen and won’t boot up!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.