Apple Installer failing in Catalina with ON1 Raw

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Level 1

8 points

Apple Installer failing in Catalina with ON1 Raw

I'm experiencing issues with Catalina in a new iMac.

For some reason, finding the Apple Installer seems to start ok; but then abruptly fails.

In this case with ON1 software; but I've had the same with some drivers for HP printer.

Had been having trouble trying to update from 10.15.3 the computer arrived with, along with some software not installing; after a few attempts, managed a restore that installed 10.15.5.

I hoped issues would be resolved now; yet here's the Installer stopping.

And while error message says I should contact the software manufacturer, I suspect there is an issue with Apple's Installer; there are other messages online about problems with this, but I haven't seen a solution that works for me.

In case useful, lines from the log here, from the point error noted:

PackageKit: ----- Begin install -----

PackageKit: Install

Failed: Error Domain=NSPOSIXErrorDomain Code=2 "No such file or

directory"

UserInfo={NSFilePath=/private/tmp/PKInstallSandbox.XXXXXX} {

Install failed: The

Installer encountered an error that caused the installation to fail.

Contact the software manufacturer for assistance.

IFDInstallController

F01220 state = 8

iMac 27″, macOS 10.15

Posted on Jun 23, 2020 2:21 AM

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Answer 1

Top-ranking reply

Old Toad

Level 10

210,515 points

Jun 23, 2020 4:12 PM in response to docmartinhk

xBoot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and try installing from there. Reboot normally afterward.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.

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Answer 2

docmartinhk Author

Level 1

8 points

Jul 8, 2020 7:44 PM in response to docmartinhk

Turned out there was a solution in this; ON1 suggested I check the /private/tmp link in Terminal; got a symbolic link broken message

I found some code for deleting and then recreating this link; had to turn off SIP to do so, then re enable.

I'm no coder, not sure this is perfect solution, but hope that this could lead someone to solution.

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Answer 3

docmartinhk Author

Level 1

8 points

Jun 23, 2020 4:00 PM in response to docmartinhk

I now believe this is to do with private/tmp

Perhaps permission of the tmp folder; also maybe owner [now "admin" on Catalina, not "root" as before, I've found via googling]

Maybe can use a terminal command, to set permission as 1777 ??? [again, info found online; posts from people way beyond my level in using Terminal etc]

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Answer 4

docmartinhk Author

Level 1

8 points

Jun 24, 2020 9:22 PM in response to docmartinhk

Online, I've found Installer issues can be fixed by changing permission of tmp

chmod 01777 /private/tmp

Ran this; no error message, but Installer not working still.

then, I found that can find info on permissions with a command, which I used:

ls -l@ed /tmp ; ls -l@ed /private/tmp

Result:

lrwxr-xr-x@ 1 root admin 11 Jun 23 01:53 /tmp -> private/tmp

com.apple.rootless 0

lrwxr-xr-x@ 1 root wheel 11 Mar 8 2019 /private/tmp -> private/tmp

com.apple.rootless 0

The "@" character is unusual here? Something re non Unix properties?

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Answer 5

docmartinhk Author

Level 1

8 points

Jun 25, 2020 4:10 PM in response to docmartinhk

Another installer failing: online installer for Topaz gigapixel.

Log says:

Service could not initialize: Unable to set current working directory. error = 2: No such file or directory, path = /tmp: 19F101: xpcproxy + 14521 [673][79E208B1-0CBD-3EDD-B9EB-CA98C7224A2F]: 0x2

26 Jun 2020 at 6:39:17 AM com.apple.xpc.launchd[1]: Service exited with abnormal code: 78

so there's tmp folder, again... ...

Again looked for info, and there's some about trying to fix issue with installer not working; a bug found on systems inc with OS reinstalled from system restore [as I've done]

"While investigating, both I and a Malwarebytes support engineer both

independently found the same thing on these two systems: the /private/tmp folder had been replaced with a recursive symlink, pointing back to itself. And, worse, that symlink was marked with a restricted flag, meaning that it was protected against being modified by System Integrity Protection. "

gives a couple of possible solutions; not sure if I should attempt tho!

https://whitehatmac.com/odd-recursive-symlink-bug-in-catalina/

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